Question about Sony Playstation 3 (PS3) Console

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1 800 345 7669 (800 345 SONY)

Good  Luck

Posted on Feb 20, 2009

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I tryed to download a demo but it says its not aloud on this account, so I went to my family settings but i forgot my pass code and I can't remember my favorite fictional character. Please help me

Hey there!
Thanks for writing to FixYa with your problem. Because your password information is secure with the entertainment company that your account is signed under, you will have to contact them, as they will not enclose this private information to FixYa. (which is for your own protection). Here is the contact information for the three major gaming console companies.

SONY (PLAYSTATION 3) - 1-800-222-7669
MICROSOFT (XBOX 360) - 1-800 587 1102
NINTENDO (WII) - 1-800-255-3700

Aug 24, 2011 | Sony Playstation 3 (PS3) Console


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What is really surprising is that the PS3 repair is quite easy and simple, the hardest part is finding out what the problem is and getting to it. I would say about 80% of a PS3 repair is unscrewing the correct components, the rest of the repair is only around 20% and that is why it will take you around 30-60 minuets, its not because the repair is Technical its because it takes that long to get to the right part your trying to repair. That is why it is crucial to have a PS3 repair guide we feel that ever PS3 owner should have one.


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on Sep 11, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Were do i send playstation 3 when red lens is broken

Hi there,
You need to set up a service call with SCEA or visit a Sony store in your area. The number to SCEA is 1-800-345-7669.

Jan 01, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Playstation 3 won't read disks... movies or games. Green and blue lights on.

99 out of 100 times it means the blu-ray laser has failed. You will need to swap it out with a new one. I would suggest finding a local game repair company / guy. Repair takes about 15 minutes with someone who has the parts and right tools. Average repair cost out the door is about 100 or through Sony it's 150+ tax shipping :(

Dec 31, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Sony palystation 3 80g only plays DVDs and sony playstation 2 gam

You need to replace the blu-ray laser. It's a VERY common problem. It's due to a factory defect with the laser.

Most 80GB models use laser model KES-400A or KES-400AAA.

You can either contact Sony for repair 1-800-345-SONY.

They charge $150 or you can go the DIY route for under $100.

May 13, 2009 | Sony PlayStation® 3 (80GB) Console

1 Answer

Playstaiton 3 not reading disks

This is the number one problem with PS3's.

98% of the time the blu-ray drive needs to be replaced.

You can either repair it yourself by following guides on youtube (total cost around $60-90)

Or you can have Sony repair it for $150.

You can reach Sony @


Let me know if you have any other questions.

Mar 07, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Ps3 turns on then turns off

Hardware failure. You can try using this guide for some help, but majority of them need to be serviced by Sony.


Feb 20, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Playstation 3 problem turning on

contact sony @ 1-800-345-SONY (7669) tell them your situation and request an RMA number, this is a known issue and they should fix/replace the unit for you.

Dec 12, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 frozen

here is the # off the playstation site. hope this helps good luck with your ps3

Sony Computer Entertainment America

M-SAT 6:00 a.m. - 8:00 p.m. PST
Sunday 7:00 a.m. � 6:30 p.m
800-345-7669 (800-345-SONY)

Nov 20, 2008 | Sony Playstation 3 (PS3) Console

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