Question about HP LaserJet 4250n Printer

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I have 3 dell 1720dn printers all with the same issue. The "toner low" and error light will not reset. The paper jam light will rest but there is no paper jam. They will not print and will not reset. Any help will be appreciated.

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  • michael_bort Mar 12, 2009

    Thanks sandmanmac! Replaced remanufactured cartridges with new manufacturers cartridges, reset printers and all are working fine now. Again, thanks a bunch!

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1 Answer

Are you using re-manufactured cartridges? Sounds like it might be the "reset chip" malfunctioning. These toner units have a chip on the bottom that must be replaced when re-manufactured in order for the printer to recognize it...sounds like it is faulty

Posted on Mar 07, 2009

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1 Answer

Printer Problem


The drum has come to the end of its life. You should replace the drum assembly and reset the drum counter. Here is the procedure:
power off and open front door
hold down the continue button as you power on printer leaving front door open
when error light comes on release continue and close front door.
toner low, load paper, ready, and continue will all be lit.
press cancel slowly 4 times or until just toner low lights up. each time you press cancel, the light sequence should change
when just toner low is lit, press and hold continue button until lights cycle up and down in sequence.
release continue.. toner low will be lit again
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press continue button to print off settings page and check under cartridge information, photoconductor value is 0K (zero)

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1 Answer

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Here's something to try, it's actually the drum reset and if it's the drum that needs replacing then this will get you going again. Just remember that if you reset this that eventually the drum will start having quality issues because you will be using it past its end of life cycle getting more use out of it then normal and it won't hurt the machine either... hope this helps and if so, please mark Fixya

1) Turn off the power using the switch on the back of the printer. Open the front door of the printer.

2) Hold Continue button down, power on the printer, and continue to holding Continue down until the LEDs begin to flash. When the LEDs start to flash, release Continue button. The LEDs will continue flashing until only Error LED will be lit.

3) Close the front door. Continue, Ready/Data, Toner Low and Load Paper LEDs should be lit.

4) Wait till the printer completes the POST process. POST is complete when fan noise and rollers stop. After POST wait for 5 seconds

5) Press Cancel button 4 times slowly until the Toner Low LED is lit. This is the procedure resetting the counter.

6) Press and hold Continue until all LEDs begin to cycle in sequence, then release Continue. Now only the Toner Low LED will be lit.

7) Cycle the power of the printer (turn it off and then back on).

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2 Answers

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I am having the same problem, did this get resolved?

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1 Answer

Dell 1720 laser printer shows paper jam after clearing jam and turning off and back on.


Hi,
some paper piece may be left in the printer.
Please check where was the leading edge of the paper when it was jammed. some sensors may have got stuck while removing paper. open the toner door remove the toner cartridge, just see all the sensor flags with fingers, refix toner and power on and try printing

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1 Answer

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This should fix the drum light being on that 1720

Turn off the power using the switch on the back of the printer. Open the front door of the printer. Hold Continue button down, power on the printer, and continue to holding Continue down until the LEDs begin to flash. When the LEDs start to flash, release Continue button. The LEDs will continue flashing until only Error LED will be lit. Close the front door. Continue, Ready/Data, Toner Low and Load Paper LEDs should be lit. Wait till the printer completes the POST process. POST is complete when fan noise and rollers stops. After POST wait for 5 seconds Press Cancel button 4 times slowly until the Toner Low LED is lit. This is the procedure resetting the counter. Press and hold Continue until all LEDs begin to cycle in sequence, then release Continue. Now only the Toner Low LED will be lit. Cycle the power of the printer: Remove the power cable - Wait for 5 seconds - Plug the power cable back to the printer - Power the Printer on.

May 13, 2009 | Dell 1720dn Laser Printer

1 Answer

1720dn error light will not reset


Follow this link to a previous FixYa post about this error and the suggested solution.

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2 Answers

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You have to reset the drum count on the printer after you replace the drum. Call dell tech support they will not charge you for help resetting the drum even if you are not in warrenty.

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3 Answers

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Try feeding paper from the front, if it works, your paper pickup rollers maybe having problems (dusty/worn-out).

- Bianca

Jun 19, 2008 | Dell 1720dn Laser Printer

3 Answers

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After replacing the drum unit you have to tell the printer that you've done it(it's not smart enough to figure it out itself). Have the front door open and press and hold the Cancel button on the printer until all lights flash in sequence then let go. Then close door and try.

Apr 09, 2008 | Dell 1720dn Laser Printer

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