Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Fax-hp 6110 how do I change my phone number on my machine. I have been given a new fax phone number. I can send faxes out but i cn't receive faxes

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  • lynda craig Jun 06, 2013

    Thank you! Lynda Craig

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I cannot receive faxes! What do I do?
Lynda Craig
214-929-7388

Posted on Jun 06, 2013

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Can't receive fax's......how do you set it up to receive...thank you


Hi,

In the HP Solution Center, click Settings, point to Fax Settings & Setup,
and then click Fax Setup Wizard.

After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the HP All-in-One is ready for faxing.
Try to send or receive a test fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

Scenario 2

If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the HP All-in-One is set to All Rings. For
information, see Change the answer ring pattern for distinctive ringing.
? If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the HP All-in-One will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
? If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the HP All-in-One when you have a voice mail
service, see Fax setup. For information on receiving faxes manually, see
Receive a fax manually.
? If you have a computer dial-up modem on the same phone line with the
HP All-in-One, check to make sure that the software that came with your
modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming
faxes, which prevents the HP All-in-One from receiving fax calls.
124
HP Officejet 6300 All-in-One series
?
?
User Guide
Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a
multi-port switch box, the fax signal level might be reduced. The signal level
can also be reduced if you use a splitter or connect extra cables to extend
the length of your phone. A reduced fax signal can cause problems during
fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
125
?
If you have an answering machine on the same phone line with the HP All-in-
One, you might have one of the following problems:
- Your answering machine might not be set up properly with the HP All-in-
One.
- Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the sending fax machine might
disconnect.
- Your answering machine might not have enough quiet time after your
outgoing message to allow the HP All-in-One to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
- When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
in-One as described in Fax setup.
- Make sure the HP All-in-One is set to receive faxes automatically. For
information on setting up the HP All-in-One to receive faxes
automatically, see Set the answer mode.
- Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
number of rings before answering.
- Disconnect the answering machine and then try receiving a fax. If faxing
is successful without the answering machine, the answering machine
might be causing the problem.
- Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave
at least 5 seconds of silence at the end of the voice message. There
should be no background noise when recording this silent time. Try to
receive a fax again.

Scenario 3

The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a
pause in the fax number you are typing, press Redial/Pause, or press the
Space (#) button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
dialing.
? The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems

Dec 03, 2010 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Wont send message. Error no 442


This error indicates that the receiving machine (receiver) cannot receive the fax you just sent. The reasons might be unexpected shutdown of the machine (Receiver's machine) just before it completely received [or partially printed] the file you had sent or power failure during the process.
Another reason is, when we send color fax from Hp machine to another Machine (non-hp), this happens due to incompatibility issue.
Solutions are;
1. Restart both the machine after deleting the recently sent/received fax.
2. Send black and white only, not color.
3. Try again after the phone line seems not much busy which means when there's better transmission capability.

Good luck.

Thanks for using FixYa.

Jul 06, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

TELEPHONE HOOK-UP REQUIREMENTS


Just a plain telephone cord, plug it in. Go into setup and setup your fax name and number that will appear on the fax your sending. Set the number of rings before answering. Place a test fax call to some fax machine.
  1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
  2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration.

May 10, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

How do I fix an "error 442" on the fax part of my hp 6110 all-in-one


Per HP:

Definition

An error occurred during transmission after one or more partial pages were sent. The sending machine was unable to restart the control channel connection(handshake) before sending more data. This error typically occurs when the receiving fax disconnects after receiving part of a page. It can also be caused if the receiving fax is using a fax format incompatible with the HP fax (usually during color faxing).

Solution

Try the fax at a different time when telephone line conditions have improved.

Apr 19, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

No answer when sending fax


The receiving fax machine never answered. Maybe their fax machine is set to MANUAL or is disconnected.

It's not your fax machine that's the problem.

Jan 22, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

I can only send faxes and not receive them


As far as point 1, you might want to check out this web page at HP.com:

Faxes can be received but not sent

Point 2. I have two "out" phone ports on my ADSL modem. I use one to plug it the 6110 into the modem. I do have an ADSL filter one one of my phone jacks. but I believe the modem contains one as well for phone devices directly connected to it.

Point 3. Yes. Obviously, if you are on a phone call, you won't be able to receive a fax, but if no phone call is in progress, a fax can come in just fine. Having a fax machine is just like having more than one phone in the house.

Hope this helps. Post your results back here. Good luck.

Nov 18, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

HP Officejet 6110 all-in-one fax/scanner


Not sure what the problem is exactly. You say that your line is good and you successfully sent a fax using the machine but then you said you can't receive or send...apparently using the phone jack you have available for your machine. It should work using any phone jack you have available in your place.

HP.com has a web page that contains a wide variety of fax troubleshooting steps that may help you. Sorry I can't be more specific, but without knowing more about the problem, this is my best suggestion:

Troubleshooting Fax Issues

Post back your results and good luck.

Sep 09, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Fax will not send or receive


Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

Jul 09, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

FAx Line will not pick up or send faxes on HP 6110 All in One Officejet


Hi,

it seems like you have lots of services on your line. here are the things that i want you to follow to somehow resolve the issue.


1. Press the setup button on your printer, then use the arrow down button to scroll down and go to ADVANCE FAX SETUP.
2. Press okay on Advance fax setup, then it will give you options.
3. The first option is DISTINCTIVE RINGS, press okay on that.
4. It will give you first option "DISTINCTIVE RING", scroll down and look for "answer on double rings" then press okay. then try letting someone send you a fax.

Note: make sure that your answering machine is using your home telephone line so that it wont affect the faxing functionality.

1. if the issue still not resolve, try to press setup, then go to TOOLS.
2. press okay on TOOLS and it will give you options, scroll down using the arrow down button and look for RUN FAX TEST.
3. Check the result of the test if everything passed!

Let me know if the issue still not resolve so that i can go ahead and give you additional steps.


thank you so much.

adonscott

May 30, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Will not auto detect incoming faxes


Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting. The fax machine doesn't receive or send a fax and prints an error report (bpu02549). Faxes cannot be received but they can be sent . Faxes cannot be sent but they can be received . Faxes fail intermittently or with only one fax number . Faxes cannot be sent or received or you're not sure of the problem . Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products. Visit the HP Support and Drivers Home page . Select Download drivers and software. Type in your model number (HP PSC 2210xi for example). Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models. On the software download page, select your Windows version. Locate and select the firmware update. Follow the directions to download and install the update. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072). If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.

Aug 02, 2006 | HP OfficeJet 6110 All-In-One InkJet...

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