Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

1 Answer

My printer is all of a sudden saying it is not online.

I have gone into the control panel and it is checked off as default printer. My USB cable is plugged in and the printer is turned on. It will copy just won't print anything.
Printer is ESP7 All-In-One Printer

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the printer doesn't seem to be installed properly.
Would you like me to solve this over remote support?

open the link to start a remote support session

Posted on Feb 20, 2009

  • Ekse Feb 20, 2009

    Hello? The above link will function for around 1-2 hours. I feel this is the easiest way to fix your problem.

    let me know if you have any questions or if you would prefer to go text only? Please use the ADD a Comment button at the bottom todo so.

  • Ekse Feb 20, 2009

    Hi again,

    I see you have rejected to join the session.

    To solve this issue with text only.

    First start off unpluging the printer from the computer usb port. Open up printers and faxes. Start -> printers and faxes, on some computer start -> control panel -> printers and faxes.

    Right click on your printer and select uninstall.

    now with the printer removed. turn off the computer and plug in the printer and turn the computer on. ones windows is started it will ask to install the printer again, drivers should still be installed on the computer so just click next next next and it should install automatically.

    now if the printer has installed, try printing a test page.

    Open up printers and faxes again. Right click on your printer and select properties ones there click on print test page.

    Does the test page come out?

    Remote support is still open if you wish my assistance.




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Sounds like your usb connector or cord. When you change the printer to a different usb outlet you may have to go to control panel and select the printer as the default printer. Always use the same plug if it works good.

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Everytime i go to print something it says "printer not responding" the status shows online, and turned on. I put the disc in again to try to install it and it dont even pop up on the computer?

If your printer fails to respond to a job, check that all printer cables are connected properly and be sure that the printer is turned on. If everything is connected properly and powered up, go to the computer's "control panel" from the "start" menu. Choose "printers" and be sure that your printer is selected as the default. If everything checks out in the control panel, right click on your printer icon and select "properties." Click on the "details" or "port" tab and make sure that the correct port is checked off. Next, double click on the printer icon, which will bring up a list of current jobs in the print queue. Cancel all documents and try printing again. If your printer is attached by USB port, you may try connecting to other USB ports.

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Printer says offline how do i get it back online

Assuming that you have windows Operating system

1. Click on start go to control panel and under that Printer and other hardware >> you will see an icon of your printer ..right click on it and then click - use printer online

This will help you.

If it does not then check whether the USB cable is properly connected or not, unplug it from the USB port in computer and plug it back in a different one.

If this also does not help you

Then try some other USB cable

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Try this.
Go to your control panel and then to Printers

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Printer stopped printing and says its off line!


Im Rizwan from India, i would to tell u to check few things that will resolve this problem


NO 1: Check the Connection and power
1.Check the USB cable and the power line to the printer.
2.unplug and replug the cables at the PC an printer end.

NO 2:Check the printer status in control panel.
1.Click start - >Run.
2.In the run window type "control" (without quotes).control panel will open.
3.In the control panel, look for printers and fax and check the printer icon.
4.If printer icon says Offline, Right click on printer icon and select "use printer online"
5.Try printing, if it didnt print follow step NO 3.

NO 3:Restart the USB Composite Device.
1.Right click on MY computer ->Properties->Hardware->Device manager.
2.You will get Device manager window popping out.
3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.
5.Disconnect the USB and reboot the PC.
6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Try printing Now, if it didnt work please response.

Thank you

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Click on Start,
Go to Control Panel,
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Right click
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Check and make sure that the USB cable is connected propely
Restart the Printer first and then the computer,try Printing some thing.

if this doesnt resolve you issue then i would suggest you to uninstall the printer software and reinstall and update it from

Please let me know about the resolution

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