Question about HP Pavilion ze2000 Notebook

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HP Pavilion ze2000 won't boot

Power on, hear the fan and hard drive start, see the message about boot devices and BIOS, black screen after that. Can go to BIOS, arrow around screens, make and save changes but will not post after exiting BIOS. Have loaded BIOS defaults, no change. Have repeated above without battery, no change. Have removed HDD, attempted to boot with Bart PE CD, see the line go across the bottom of the screen but then black screen. Running out of ideas.

Thank you

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  • John Elliott
    John Elliott May 11, 2010

    It doesn't sound like that machine is actually booting first from the CD it sounds like it's going directly to the hard drive.Go into
    the bios and move the CD up in the boot order (if you haven't done this already).

    Do you have a Windows
    setup disc which you can use to test the boot function (basically
    something other than the Bart PE just to check whether the drive is
    reading bootable discs correctly)?


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Troubleshooting Error Messages on a Black Screen that may Occur During Startup...


<b><u>For Hp Laptop</u></b><br /><br />There are many reasons that a computer does not startup or boot into the Windows operating system.<br /><br /><b><u>Resolving Start Up and No Boot Problems Checklist</u></b><br /><b></b> <br /><b>Perform a Hard Reset</b><br />1. Disconnect all peripheral devices and remove all USB devices and media cards.<br />2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds.<br />3. Reconnect the AC power adapter (do not connect the battery), press the Power button and look for the LEDs to blink or glow, and listen for the sound of a disk drive and fan turning.<br />If computer does not start normally, identify the specific problem symptom listed below and take the recommended actions.<br /><br /><b>Symptom: LED lights do not glow, display is black, computer does not start<br /></b>If LEDs do not glow when power button is pressed, there is no power available to the notebook. Check AC adapter wiring and power connection to the notebook. Connect a different AC power adapter and remove battery. Connect a different battery and disconnect AC power adapter. If there is no battery or AC power at the notebook, contact HP for technical assistance.<br /><br /><b>Symptom: LEDs glow, but computer fails to startup or boot, and displays a black screen</b><br />Usually occurs if a component is installed incorrectly, or there is a device conflict or failure. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all other methods fail, use recovery disk to recover the computer to original condition.<br /><br /><b>Symptom: Computer displays a blue screen or continually re-starts</b><br />Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to install an update or patch. <br />Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and:<br />o Select Disable automatic restart on system failure to view error message<br />o Run Repair Your Computer<br />o Run Last Known Good Configuration (Advanced)<br />o Select Boot into Safe Mode and then Run a Microsoft system restore<br />o Select Boot into Safe Mode and then Uninstall recently installed programs<br />o Select Boot into Safe Mode and then run Windows Update<br /><br /><b>Symptom: Computer displays the Windows logo screen and stops responding</b><br />Boot to Windows Advanced boot options (f8) and select Disable auto-restart to view error message<br />Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs<br /><br /><b>Troubleshooting general black screen errors on an EFI-based computer</b><br />The Extensible Firmware Interface (EFI) is available on select HP Notebook PCs manufactured in late 2008 and beyond.<br />To access the Startup Menu and the troubleshooting options on an EFI-based computer, press the power button and immediatly press the ESC key. If computer does not display a EFI Startup Menu, it may a non-EFI computer.<br />The EFI environment allows you to select from the following options:<br />Press f1 for System Information .<br />Press f2 to perform System Diagnostics .<br />Press f1 for System Information System Information.<br />Press f2 to perform the Start-up Test .<br />Press f3 to perform the Run-in Test .<br />Press f4 to perform the Hard Disk Test .<br />Press f11 to view the Error Log .<br />Press f9 for Boot Device Options .<br />Press f10 for Bios Setup .<br />Press f11 to perform a System Recovery .<br /><br /><b>Troubleshooting general black screen errors on non-EFI based computers<br /></b>The Extensible Firmware Interface (EFI) was not available on computer manufactured in 2008 or earlier.<br />When you try to start your computer, it may appear to stop responding with an empty, black screen before reaching a blue screen or the Windows logo. If there is no specific error message provided, there are several things you can do to troubleshoot a black screen. <br />Remove a non-system disk from the computer <br />To remove all non-system disks and reboot the computer, follow the steps below:<br />Disconnect any eSata, USB, or 1394 (Firewire) devices that are attached to the computer.<br />Remove any CD / DVD discs or memory cards from the drives if present.<br />Press and hold the Power button for 30 seconds to turn off the computer. Then, press and release the Power button to turn on the computer. <br /><br /><u> NOTE: During startup, a computer checks several devices for an operating system in a pre-determined order. You can change the order that the computer uses in the system BIOS. </u><br /><b>After removing any non-system disk:<br /></b>If the computer starts up normally to the Windows desktop, no further action is needed.<br />If the computer still stops at the black screen continue by restoring the BIOS default settings.<br /><br />for re-installation bios process, waiting for next tips. <br /><span>Thank you</span> <span>for taking</span> <span>the time</span> <span>to</span> <span>read. H</span>opefully these tips beneficial to you to solve your hp laptop.<br /><br />Regards<br />Multilinkent

on Mar 08, 2011 | PC Laptops

1 Answer

Hp pavilion dv9000 takes a long time to get past the bios screen. It won't boot of dvd either??


Check BIOS boot options and assign local hard drive as first for faster boot. This is also where you set CD\DVD as first to boot from disc. Look for F Key press on start up. It will be shown on screen. These can vary.

Many HP machines also have a boot menu option during boot. Again an F key and may vary.

Sep 22, 2012 | HP Pavilion dv9000z Notebook

1 Answer

My computer is not working....i am stuck in windows system32 drivers disk.sys when i try the safe mode...and the installation stops and just turn into black... can anyone help me ragarding this problem?...


If computer does not start normally, use this checklist to identify specific symptoms and take the recommended corrective actions to resolve the problems.Perform a Hard Reset Do these actions first to clear all temporary setting before troubleshooting the problem.Disconnect all peripheral devices and remove all USB devices and media cards Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds to drain residual charge
  1. Reconnect the AC power adapter (do not connect the battery), press the Power button and look for the LEDs to blink or glow, and listen for the sound of a disk drive and fan turning.
Perform each recommended corrective action and then attempt to restart the computer.Symptom 1: LED lights do not glow, display is black, no fan or drive sounds are heard, and computer does not startIf LEDs do not glow or blink when AC power adapter is attached and power button is pressed, there is no power available to the notebook.
  • Check AC adapter wiring and power connection to the notebook.
  • Connect a different AC power adapter and remove battery, then restart notebook.
  • Connect a different battery and disconnect AC power adapter, then restart notebook.
  • If there is no power available at the notebook, contact HP to purchase a replacement battery or AC adapter.
Symptom 2: LEDs blink or computer beeps but does not start Blinking LEDs or beep tones indicate a hardware failure during the pre-start up testing.
  • Count number of blinking LEDs or beeping tones to help with diagnostics testing.
  • Contact HP for technical assistance. There are no other user-initiated troubleshooting actions until error codes are resolved.
Symptom 3: LEDs glow, fan noise may be heard briefly, display remains black, and computer fails to startup or boot Usually occurs if a component is installed incorrectly, or there is a device conflict or failure.
  • Connect an external monitor to check if the problem is the built-in LCD display or graphics card.
  • Remove all CD/DVDs, SD cards, USB devices, peripherals and do a Hard Reset .
  • If memory or hard drive components were replaced, reinstall original components.
  • Remove memory modules and replace one-at-a-time.
  • Remove and reseat hard drive.
  • If possible, turn on power, press F10 to enter BIOS mode, and run Memory Test and Hard Drive Test .
  • On newer notebooks, turn on power, press Esc to enter UEFI mode, and run Memory Test and Hard Drive Test .
  • If possible, turn on power, press F8 to enter Windows Advanced Boot Options , and select Repair Computer option, or enter Safe Mode and run Memory Diagnostics .
  • If all other methods fail , but computer can boot to BIOS, use recovery disk to recover the computer to original condition.
    Note: All programs and data are destroyed during recovery.
Symptom 4: Computer may display an error message on a black screen during startup or boot
  • Search www.microsoft.com for terms in error message.
  • Search www.hp.com for terms in error message.
  • If possible, turn on power, press F10 to enter BIOS mode, do the corrective actions listed under Symptom 3 to run memory and hard drive tests.
Symptom 5: Computer displays a blue screen or continually re-starts After an error message is displayed, you can usually bypass the error and continue to run the notebook in Safe mode to install an updated BIOS or driver.
  • Search www.microsoft.com for terms in error message.
  • Search www.hp.com for terms in error message.
  • If possible, turn on power, press F10 to enter BIOS mode, and run diagnostic Memory test and Hard Drive test .
  • If possible, turn on power, press F8 to enter Windows Advanced Boot Options , and do one or more of the following:
    • Select Disable automatic restart on system failure to view error message.
    • Run Repair Your Computer .
    • Run Last Known Good Configuration .
    • Select Boot into Safe Mode and then select Run a Microsoft system restore .
    • Select Boot into Safe Mode and then select Uninstall recently installed programs .
    • Select Boot into Safe Mode and then run Windows Update .
Symptom 6: Computer displays the Windows logo screen and stops respondingIf no error message displays, turn on power, press F8 to enter Windows Advanced boot options ,and select Disable auto-restart to view error message.
  • Search www.microsoft.com for terms in error message.
  • Search www.hp.com for terms in error message.
  • If possible, turn on power, press F10 to enter BIOS mode, and select Restore the BIOS defaults (F9) .
  • If possible, turn on power, press F10 to enter BIOS mode, and run Hard Drive Test .
  • If possible, turn on power, press F8 to enter Windows Advanced Boot Options , and select Last Known Good Configuration (Advanced) . .
  • If possible, turn on power, press F8 to enter Windows Advanced Boot Options , and select Boot into Safe Mode and then Uninstall recently installed programs .
Update Computer After Resolving A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems.

Oct 11, 2011 | PC Laptops

1 Answer

What will i do to my hp mini notebook it has a power but it cannot booth


Perform a Hard Reset Do these actions first to clear all temporary setting before troubleshooting the problem.Disconnect all peripheral devices and remove all USB devices and media cards.Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds to drain residual charge.Reconnect the AC power adapter (do not connect the battery), press the Power button and look for the LEDs to blink or glow, and listen for the sound of a disk drive and fan turning.Perform each recommended corrective action and then attempt to restart the computer.Symptom 1: LED lights do not glow, display is black, no fan or drive sounds are heard, and computer does not startIf LEDs do not glow or blink when AC power adapter is attached and power button is pressed, there is no power available to the notebook Check AC adapter wiring and power connection to the notebook Connect a different AC power adapter and remove battery, then restart notebook.Connect a different battery and disconnect AC power adapter, then restart notebook Symptom 2: LEDs blink or computer beeps but does not start Blinking LEDs or beep tones indicate a hardware failure during the pre-start up testing Count number of blinking LEDs or beeping tones to help with diagnostics testing Symptom 3: LEDs glow, fan noise may be heard briefly, display remains black, and computer fails to startup or boot Usually occurs if a component is installed incorrectly, or there is a device conflict or failure Connect an external monitor to check if the problem is the built-in LCD display or graphics card Remove all CD/DVDs, SD cards, USB devices, peripherals and do a Hard Reset If memory or hard drive components were replaced, reinstall original component Remove memory modules and replace one-at-a-time Remove and reseat hard drive If possible, turn on power, press F10 to enter BIOS mode, and run Memory Test and Hard Drive Test On newer notebooks, turn on power, press Esc to enter UEFI mode, and run Memory Test and Hard Drive Test If possible, turn on power, press F8 to enter Windows Advanced Boot Options , and select Repair Computer option, or enter Safe Mode and run Memory Diagnostics If all other methods fail , but computer can boot to BIOS, use recovery disk to recover the computer to original condition Symptom 4: Computer may display an error message on a black screen during startup or boot Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message
  • If possible, turn on power, press F10 to enter BIOS mode, do the corrective actions listed under Symptom 3 to run memory and hard drive tests.
  • Symptom 5: Computer displays a blue screen or continually re-starts After an error message is displayed, you can usually bypass the error and continue to run the notebook in Safe mode to install an updated BIOS or driver.
    • Search www.microsoft.com for terms in error message.
    • Search www.hp.com for terms in error message.
    • If possible, turn on power, press F10 to enter BIOS mode, and run diagnostic Memory test and Hard Drive test .
    • If possible, turn on power, press F8 to enter Windows Advanced Boot Options , and do one or more of the following:
      • Select Disable automatic restart on system failure to view error message.
      • Run Repair Your Computer .
      • Run Last Known Good Configuration .
      • Select Boot into Safe Mode and then select Run a Microsoft system restore .
      • Select Boot into Safe Mode and then select Uninstall recently installed programs .
      • Select Boot into Safe Mode and then run Windows Update .
    Symptom 6: Computer displays the Windows logo screen and stops responding If no error message displays, turn on power, press F8 to enter Windows Advanced boot options ,and select Disable auto-restart to view error message.
    • Search www.microsoft.com for terms in error message.
    • Search www.hp.com for terms in error message.
    • If possible, turn on power, press F10 to enter BIOS mode, and select Restore the BIOS defaults (F9) .
    • If possible, turn on power, press F10 to enter BIOS mode, and run Hard Drive Test .
    • If possible, turn on power, press F8 to enter Windows Advanced Boot Options , and select Last Known Good Configuration (Advanced) . .
    • If possible, turn on power, press F8 to enter Windows Advanced Boot Options , and select Boot into Safe Mode and then Uninstall recently installed programs .
    Update Computer After Resolving A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems.

    Oct 09, 2011 | HP Mini 1000 Netbook

    2 Answers

    HP Pavilion ZE2000 shuts down after HP Logo Screen


    try putting a virus scanner boot disk or its because of mabey your laptop needs a new bios chip mabey?

    Dec 31, 2009 | HP Pavilion ze2000 Notebook

    1 Answer

    HP ZE2000 blank screen on start up.


    you need to change the lcd inverter card of your note book

    Oct 21, 2009 | HP Pavilion ze2000 Notebook

    1 Answer

    New hard drive operating system loaded, now cant find hard drive


    check the cables it properly connected or not. after start up press F8 key to check the installed hard drive is detected or not. if it is not, check with BIOS settings

    Thanks Good Luck
    Appreciate to rate as "Fixya"

    May 09, 2009 | HP Pavilion ze2000 Notebook

    1 Answer

    PXE Rom


    In replaceing the h/d, did u forget a screw that holds something down.?, sometimes metel to metel acts like a heat sink to get rid of  harmful heat. If u started getting "blue screen" of death after h/d replacement. look for anything loose on mother board .Check connections to cpu\fan\heat sink.

    Oct 11, 2007 | HP Pavilion ze2000 Notebook

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