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I have a Verbatim 160 Gig USB 160 portable hard drive that I downloadd my computer on to about 6 months ago. I went to retrieve the data on another computer and the drive is not even recognized, the blue light just blinks. I have a lot of important data on that drive. How can I retrieve it? Michael in Flemington NJ

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  • mfbregen Feb 20, 2009

    I have tried to connect to 3 other computers with the same result. No recognition, blinking blue light. Is there any other solution besides the shipping out to a data recovery house?

  • mfbregen Feb 21, 2009

    Apparently there is no fixya fix for this problem. I know that I could always send the unit to a data recovery house, as Verbatim recmmends, but that costs $1500 or more and is not a fix....but rather a major thing, for a unit taht costed $75. I do not need it that bad.

    With so many other people reporting the same problem with the Verbatim USB160 one would have thought that someone would have come up with a fix.

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9 Answers

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Hi,
You can recover this data as long as the file recorded is still recognized by data recovery software. You might want to try PhotoRec (cgsecurity) a freeware to recover files with option to choose file extension you need to recover.

General information of how-to diagnbose and recover hard drives: http://www.pcstats.com/articleview.cfm?articleID=1139 http://www.data-recovery-info.com/ http://www.hard-driverecovery.com/ http://www.get-data-back.com/data-recovery-how-to.html wizard to help you decide how bad the problem is Does disk management recognize the FORMAT of the partition, not just the existance of the hard drive? If not, then possibly the partition table is corrupt. There are some programs that can fix this, if you are sure that is the problem. For examle: http://www.ptdd.com/index.htm Do a Google search on "partition recover" to see more possibilitiies. Can you run CHKDSK on the hard drive, when it is in the external case? If yes, does that help? If no, then this disk is probably not accessible by ordinary XP programs. So, try lower level programs, such as the disk testing tools available free form most hard drive makers (e.g., SeaTools for Seagate drives). Avoid "low level format", as that will erase everything. Most such tools are available as bootable CD images, although some are also available as installable software. Try file recovery software, some of which can find files without a valid partition table. This is more likely to work if the hard drive was not fragmented, or only slightly fragmented. See the following link and try a few of the free programs, or read about the capabilities of the not-free ones and maybe try one of those. Some programs offer a free find-files version, but you have to pay for the version that can recover the files. http://www.majorgeeks.com/downloads38.html However, if the disk is physically damaged, it is unlikely that software tools will fix it or recover most files. If you come to that comclusion the only hope might be a professional recovery service, which can mount the disk platters in a new hard drive, then recover (some) data. Such services are not cheap, but most offer a free/cheap diagnostic, and only change big bucks if they can recover a lot of files. A list of possible services is at: http://www.get-data-back.com/data-recovery-services.html http://www.data-recovery-directory.com/usa-canada.htm While roaming the web in search of a solution to your current problem, also check into backup and recovery software. You should never (again) let yourself get into a situation where you have important data without a backup. At the very least consider performing backups to an external USB disk via windows explorer or better via XCOPY.

Hope this Helps, Please Rate My Response! Thanks!
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Posted on Feb 21, 2009

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Go to control panel and look up the drive you install in you computer and see if u could bing it up that way because what some times happens the cunputer gets stuck on some thing ors its leday by any reson is going to let u kow its not rec so try to pull it up that way on ur control panel and click on ur software and rigt click on the mouse and click instal and make shure it complets correctly hope this helps

Posted on Feb 21, 2009

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Hi...try getting an external power supply from Verbatum. The drive might not be getting sufficient power from the USB port....
thank u

Posted on Feb 21, 2009

  • Prakash Ram
    Prakash Ram Feb 21, 2009

    I had a similar problrm with a smartdisk 250 gig drive. Initially when
    it was drawing power from the USB port, it did nor show up as an
    installed drive. When I added an external power supply made by
    Smartdisk it worked fine. Perhaps you need an external power supply.. that will solve ur problem surely....
    thank u...


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From Verbatim web site:

If you need the data off your drive, we suggest a few things.

  • The hard drive mechanism inside of your Verbatim product may not be the part that failed. If the mechanism inside the unit is still working, a local computer repair shop should be able to transfer your data through adapters or another enclosure and transfer it to another hard drive, CD or other storage media. This is relatively simple and inexpensive.
  • Once you get your data recovered by a repair shop, you will have to obtain a letter or receipt on company letterhead stating that they are the data recovery company that performed the data recovery on your drive. We require this because opening up the drive in any way will void the warranty. If you have a letter or receipt for the service, your warranty will still be honored.

Posted on Feb 20, 2009

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If the disk is not being recognised that can be because the caddy enclosure with the disk inside is faulty.

The hardrive must be removed from the defective enclosure and installed into a computer , or into a USB enclosure that is working.

If you want to do it yourself, buy a different caddy, remove the disk and mount the disk inside the new enclosure.

An alternative solution is having the backup done at a local repair shop, that will be safer for your data.

If you want to do it yorself you can buy the enclosure here.

Here is an example of the enclosure you need to do the job:
SAT3510U2 3.5'' SATA Hard Drive Enclosure ...

Posted on Feb 20, 2009

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Michael,

The easiest thing to do is to use Knoppix.

What operating system is the computer you originally used to store the files on?

What about the new one?

Have you ever burned an "iso" file before?

There are LOTS of ways to fix this problem so I wouldn't worry too much at this point. I can definately get you thru this.


Posted on Feb 20, 2009

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Hi

I suggest you take the hard drive out from it case, and plug it directly to the computer to see if the adapter is fauly.
If you have warranty I would use the warranty instead of taking it apart but warranty service can't guarantee the safety of your files unless so stated by the service provider.

I' woul personally take it out from the case, and plug it directly to my computer. If you don't have the required connectors on your computer, tell us what kind of connectors the end of the drive has and I will locate you a new adapter to test it with.

Posted on Feb 20, 2009

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How does the drive connect to the computer? USB, Firewire?
Are you getting power to the drive?

Posted on Feb 20, 2009

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Try the drive on yet another computer to be sure. But if nothing, then you will likely have to ship the drive to a data recovery house.  I use http://www.ontrackdatarecovery.com/ when I need this done. They are very good, but be warned.. It will not be cheap.

Posted on Feb 20, 2009

  • Randy
    Randy Feb 20, 2009

    Basically it goes like this. You can take the drive out of the enclosure and try it inside your PC. See if your BIOS reads it. If not, then one of a few things have happened. 


    The controller card is dead. This is usually the case when a drive is not recognized, makes no spin up sounds and no clunking sounds. Then IF you can find an identical drive, with the exact same revision controller card on it. That is the circuit board on the back of the drive, you can swap those. IF it is the controller card, swapping them will fix it.


    Otherwise it is either a head or motor problem and there is nothing you can do besides ship it off for data recovery. If you open the drive and expose the heads, dust will instantly be attracted to them and will wreck the platters.


    Vey few options for data recovery when it is resulted from failed hardware.


    Sorry,
    Randy

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