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This device is working properly. If you are having problems with this device, click Troubleshoot to start the troubleshooter.

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Un install sound card driver and re-install the drivers from official acer website for your comp os winxp/vista
and restart it sud solve your problem


Posted on Feb 20, 2009


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When I click on my sound it comes up with troubleshooter and i cant use it

It sounds like you may have a corrupt driver or no driver at all. If this is Windows OS, open device manager and the sound, hardware, and game controller device.

Check to see if there are any yellow splats with an asterisk on the audio drivers or audio codecs...if there are, you have a problem.

Open the device and check the status under the "General" tab. If it is not working properly run the "troubleshoot" to start the troubleshooter; if it is disabled, click to enable.

Mar 20, 2015 | Computers & Internet

1 Answer

Acer 5515 cd drive not working

First open the "Device Manager" to check for any error messages related to the device and click on "Start" and select "Control Panel" .

Now double-click on the "System" icon then click on the "Hardware" tab and click the "Device Manager" button. A new window appears, and displays whether the device is working properly. If there are any errors, click the "Troubleshoot" button and follow the given onscreen instructions.

Check the CD that you are trying to use to and ensure that it is free of dirt and scratches and the proper format compatible with your drive.

Now uninstall any drivers that may be on your computer from previous DVD drives.

Now download the latest driver updates for your CD drive model from manufacturer website & install it.

Also check on manufacturer website that your machine has the minimum requirements to operate the drive.

Now restart your computer & check your CD drive.
I hope issue has been resolved.

If the same problem is still occurring, get the reliable technical assistance at for troubleshoot all kind of Acer PCs(laptop & desktop) problems.

Sep 13, 2012 | Acer Aspire 5515-5187 Notebook

2 Answers

I have a problem with my audio ,it doesnt work..

restart unit and if it does not sound again install samsung audio driver or try download and install realtek ac97 .

Jul 13, 2011 | Samsung Computers & Internet

1 Answer

The usb ports on my acer aspire 5532 will not connect the printer cord or my webcam cord what should i do? there seems to be a problem with the connection, one minute it was working and the next the...

Here are a couple of simple steps to try...
1. try switching to the other USB connectors. Windows should detect the hardware on those ports and with Plug-and-Play, install the appropriate drivers.
2. If the above doesn't work, try powering off completely and then powering on again.
If you're still having problems, then you can troubleshoot using Windows Device Manager
1. click on start > Control Panel > System > Hardware tab > Device Manager button
2. click + to expand on the devices that have red or yellow warnings beside them
3. right-click on the hardware/device in trouble and click on properties then on its troubleshoot button

Mar 16, 2011 | Acer Aspire One PC Notebook

1 Answer

I have a simpletech 500 gb external hard drive Model number is Simpletach model no- 96300-41001-071 Suddenly it stopped working When I go to Device manager I see yellow exclamation and when I click on...


Please make sure that the drive is properly plugged in and the drivers are properly installed. If you cant hear the HDD spinning, There is some serious problem and you must take it to an authorised service center. Opening the HDD on your own or by unauthorised people can lead to its damage. Also kindly try to check the same on other computers so that you can rule out the HDD failure ISsue.


Feb 22, 2011 | SimpleTech 500GB SimpleDrive Pro External...

1 Answer

I have a HP laptop, and the internal mic has never worked? is there an upgrade i need? also, is the sound card automatically in the computer or is that something extra? i thought since it had the internal...

Changes in software, settings, or drivers can cause a microphone to stop working. Before performing any of the solutions in this document, test the equipment. After testing the equipment, select the document section that applies to the issue and follow the instructions. If the microphone recently stopped working, it may be necessary to use the Microsoft System Restore feature to correct the problem. Windows Troubleshooting Windows troubleshooting can automatically fix common problems with your computer, such as audio recording. Although it may not fix every problem, it is useful to run Windows Troubleshooting first before you manually correct problems. To run Windows Troubleshooting, follow these steps.
  1. Click Start , enter troubleshooting in the search field and select Troubleshooting from the list.
  2. Under Hardware and Sound, click Troubleshoot audio recording and then click Next when the Recording Audio window opens.
  3. Select the device you would like to troubleshoot and then click Next .
If a recommended action displays, select Apply this fix or Skip this step to continue to search for other problems. If your problem has not been resolved, continue to manually troubleshoot using the rest of this document.Test the equipment Verify that the microphone port and the microphone are working properly.
  1. Test the microphone on a known, working portable tape recorder, another computer, or a device that accepts the microphone connector.
  2. Click Start , enter sound in the search field and select Sound Recorder from the list.
  3. Click Record and speak into the microphone. Save the file to an easily-accessible location, such as the desktop.
  4. To play back the recorded sound, open the file using Windows Media Player.
  5. If the recorded sound does not play back, continue to the next section of this document.
  6. If the microphone successfully records the voice, test the record function on the computer. If the microphone does not work properly on another computer or on a tape recorder, try using a different microphone.

Dec 01, 2010 | HP Pavilion dv2000t Notebook

2 Answers

My cursor isn't working properly; it's everywhere and won't scroll. Help!

  1. Click "Start" and then "Run." Alternatively, if your mouse is a universal serial bus (USB) plug-and-play device, skip this step and go directly to Step 7.
  2. Type "sysdm.cpl" (without the quotation marks) and then click "OK."
  3. Select the "Hardware" tab and click "Device Manager."
  4. Click the expansion node for "Mice and other pointing devices."
  5. Right-click on the active mouse and then click "Properties."
  6. Go to the "General" tab and click "Troubleshoot." Follow the recommended suggestions to solve the issue. If the problem is not solved and your mouse is a USB plug-and-play device, proceed to Step 7.
  7. Install the Microsoft Fix-it USB Troubleshooting Tool (see Resources section). Then follow the prompts to repair the mouse.
Microsoft Fix-it USB Troubleshooting Tool

Oct 25, 2009 | Acer Aspire 5735 Notebook

2 Answers

Cd/dvd driver can't read Cd and some DVD

Im having the same problem with my acer. although i can play all cds, just not some dvds. Ive already had a suggestion, heres the link.

Apr 10, 2009 | Computers & Internet

1 Answer

Drive cd dirve not working

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Click Troubleshooter to start the troubleshooter for this device.

Jan 23, 2008 | Computers & Internet

1 Answer

Sound not coming out of speakers

I would recommend you to uninstall the sound device which is under your device start and hit run..type devmgmt.msc....then look for the sound device and unistall it..then try to reinstall it again...

Jan 04, 2008 | E-Machines eMachines Desktop PC

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