Question about Canon imageCLASS D760 All-In-One Laser Printer

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Paper jams right before it exits copier

Canon Imageclass D761. The paper jams right before it can exit the copier. I pull out the toner drum and it appears there is a ''plate'' sticking up slightly and the paper stop against it. My guess is that this ''plate'' is supposed to be underneath something so the paper will pass right over it. Any solutions or comments?

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  • THHMI Apr 18, 2009

    I have the same problem. Had it repaired ($150.00) and it happened again six weeks later. They now say something has to be replaced that costs over $400.00. Best to get a new one. Shopping for it now, but hoping for a different solution to this one as we liked it a lot.

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If the plate looks solid, then it's probably right where it should be. It sounds like a sort of ramp that feeds the paper into the fuser.
Start with the paper itself. Make sure it is in the machine properly. Here is a short guide on a few things to check:
http://cincinnatiprinterrepair.com/paper-jams

Posted on Aug 23, 2010

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Check under the toner cartridge for the jam.



If this help you, please rate me. Thanks, Patty

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