No option to customize the ringtone & voicenotes not showing
We have 3 blackberry's, Red, Silver, and Pink. The Red one works fine, however, both of the other two do not have the option to customize the ringtones for contacts. They should offer the ability to browse the voicenotes and attach them to contacts to be used for individual ringtones. Any suggestions welcomed. We did exchange the silver thinking that it may have been a defect, however, the replacement is the same, and the pink one purchased today has the same issue.
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Re: No option to customize the ringtone & voicenotes not...
For starters, your red phone does indeed have a different software package than the other two. i shouldn't say software packeage, I should say it has been upgraded. To say something "should offer" is not based on practical information. What they DO offer and you can't access is different. Have you pressed the menu button when you come to that persons name in your phone book. Scroll to bottm of page as it is probably the last selection. Blackberry autoupdates like microsoft.
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On your Blackberry menu, there's an icon that resembles a person's head that represents profiles. In the profiles menu, you can select the volume for the notifications you receive when messages or calls come in. Choose "Loud" to hear all notifications at an equal volume, equivalent to the maximum output possible.
Some ring tones just remain less audible than others even when they're set to maximum volume. If you've tried increasing the volume of your notifications but still can't hear the ringer sometimes, try downloading a custom ringtone from the Blackberry App Store.
When selecting a custom ringtone, choose something distinctive and hard to ignore. When previewing the tone, determine whether it seems louder or easier to hear than your existing tone. Download more than one tone and experiment throughout the day.
After you've downloaded custom ringtones, set your phone to use these ringers by going into the applicable notification profile. Select "Show Tunes" and open the media folder where you've chosen to save your downloaded tones. Select the ringer you want and click "Set as Phone Tune."
Goto your address book, click on the contact you wish to add a custom ringtone to. Press the menu key to select "edit contact." Once you are in the edit mode, click the menu button again and select "add custom ringtone. You can click the present ringtone to bring up the browse slection. From there you can find your bluetoothed ringtone.
It shouldn't use your custom rigntone as the default - which is what it sounds like is happening.
How are you setting the custom ringtone - is it from options in the address book or profiles?
Check the ringtone set in profiles and random custom ringtones in address book/ "Contact A" options. Check at least one that you have changed and another that you haven't to see the difference in your settings.
Go into the Media icon. Hit the BlackBerry® (menu) button and select ‘Explore’. Select‘device memory/home/user/voice notes’. Highlight the voice note and hit the menu button. Select‘Copy’. Hit ‘Up’ twice. Highlight the ringtones folder. Hit the menu button and click on ‘Copy Into’.
If the voice note is stored on the media card:
Go into the Media icon. Hit the BlackBerry® (menu) button and select ‘Explore’. Select‘Media Card/BlackBerry®/voice notes’. Highlight the voice note and hit the menu button. Select‘Copy’. Hit ‘Up’ twice. Highlight the ringtones folder. Hit the menu button and click on ‘Copy Into’.
Now the voice note will be available as a ringtone and can be assigned to a specific individual.