No option to customize the ringtone & voicenotes not showing
We have 3 blackberry's, Red, Silver, and Pink. The Red one works fine, however, both of the other two do not have the option to customize the ringtones for contacts. They should offer the ability to browse the voicenotes and attach them to contacts to be used for individual ringtones. Any suggestions welcomed. We did exchange the silver thinking that it may have been a defect, however, the replacement is the same, and the pink one purchased today has the same issue.
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Re: No option to customize the ringtone & voicenotes not...
For starters, your red phone does indeed have a different software package than the other two. i shouldn't say software packeage, I should say it has been upgraded. To say something "should offer" is not based on practical information. What they DO offer and you can't access is different. Have you pressed the menu button when you come to that persons name in your phone book. Scroll to bottm of page as it is probably the last selection. Blackberry autoupdates like microsoft.
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Check your profile settings and make sure that it is not set to phone only or all alerts off. If it is set correctly double check your ringtones and make sure they are set for sound. If those options are there then do a battery pull. If it still doesn't work then I would do a search on the crackberry.com website. It is a great site for all things blackberry.
Goto your address book, click on the contact you wish to add a custom ringtone to. Press the menu key to select "edit contact." Once you are in the edit mode, click the menu button again and select "add custom ringtone. You can click the present ringtone to bring up the browse slection. From there you can find your bluetoothed ringtone.
It shouldn't use your custom rigntone as the default - which is what it sounds like is happening.
How are you setting the custom ringtone - is it from options in the address book or profiles?
Check the ringtone set in profiles and random custom ringtones in address book/ "Contact A" options. Check at least one that you have changed and another that you haven't to see the difference in your settings.
Go into the Media icon. Hit the BlackBerry® (menu) button and select ‘Explore’. Select‘device memory/home/user/voice notes’. Highlight the voice note and hit the menu button. Select‘Copy’. Hit ‘Up’ twice. Highlight the ringtones folder. Hit the menu button and click on ‘Copy Into’.
If the voice note is stored on the media card:
Go into the Media icon. Hit the BlackBerry® (menu) button and select ‘Explore’. Select‘Media Card/BlackBerry®/voice notes’. Highlight the voice note and hit the menu button. Select‘Copy’. Hit ‘Up’ twice. Highlight the ringtones folder. Hit the menu button and click on ‘Copy Into’.
Now the voice note will be available as a ringtone and can be assigned to a specific individual.
This could mean a few things. Here are the different ways to try to fix it:
1. Charge your battery for at least an hour, preferably overnight. If that doesn't get rid of the red slash, continue down this list...
2. Try a fully-charged battery from another phone. Either borrow a battery from someone or go to a local store to try one. If the red slash goes away, your battery is defective. If you have had your Blackberry for less than a year, your service provider should replace it at no cost. The number for warranty service is: 1-800-801-1101.
3. Try your battery in another phone. Again, if your battery does not work in the other phone, your battery is defective. If your battery does work in the other phone, you have a software issue.
You need to download the latest version for your device. You can get that either from your service provider's web site or from Blackberry (www.blackberry.com). Save the folder to your desktop, double click it to install it your computer - be patient - it can take a while. After you have downloaded the software to your desktop, connect your blackberry. Go into the Desktop Manager on your computer and use the program called Application Loader to install the new software on your Blackberry. Make sure that, when you see the "Advanced" box, you choose that option. Make sure you check both boxes to remove all current installed software.
4. Finally, if reloading the software does not work, likely your Blackberry is defective. You should call your service provider and ask that it be replaced (Note: call them even if you are out of the warranty period; if you are a good customer, they will often replace your phone anyway).
You cannot save a ringtone, picture, or music to a SIM card. Those files get saved to the "hard drive" of the phone. In order to get music into your phone to use as a ringtone, you must either
1. Download through one of those pay for services like Jamster or through t-zones or the like.
2. Use a data connection plan to download from the "mobile net". Sites are free that let you upload your music to an address that you can go to on your mobile web and download to your phone. The phone usually knows where to download the ringtone to on its own. T-mobile's t-zones costs $5.99 a month for the mobile web.
3. Use a USB connector and the media managing software for the phone to transfer the file to your phone. The Motorola RZR uses a software called Motorola Phone Tools to do this. The Blackberry also has its own Blackberry User Tools Software. Usually, the software shows you the "folders" on the phone and one will be called "tones". You put it there and it comes up in your list of ringtones.