When i turn the HP psc 2210 on, it makes the self-test & then its on normally but the scanner starts to make noises forever until i switch it off .. i took it for the agency on the warranty and they shockley told me throw it & buy a new one !!!!!!!!!!!! .. oh my god .. i was shocked when i even listened to the customers attacking me too as if i was totally wrong to bring it to be fixed on the warranty .. i won't be shocked if i found a big sign outside my house "BUY A NEW PRINTER - NO WARRANTY FOR YOU" .. :-)
anyway, please help me fix it .. i don't know if i can update the firmware or something .. ?? .. any solutions ?? .. thanx in advance..
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The issue is with hardware of the printer.
Scan feature is most expensive and sensitive part of the printer.
I suggest you to contact HP support. If the printer is under warranty you may get a replacement printer or else they may give you a better option.
If not on warranty you may try this workaround:
With unit off, press the 'Cancel' (pink button) and 'Color' (green button).
This will start the printer in a diagnostic mode. Press '1' to run the diagnostics.
Press 'Enter' or other keys as directed by the display prompts. When you don't know what to press, the 'Enter' key usually works. Some of the keys called for (for example 'Plus' and 'Minus') are not on every psc 2210 keyboard. They are mapped to one of the "directional" keys just above the numeric keypad area next to the 'Enter' key. Keep trying keys till one works.
After all the diagnostics, the display will either go blank or display 'Initializing...' . Wait 10-20 seconds to make sure it isn't doing anything else then press the 'On' key.
The printer should start without the scanner error and the grinding/chattering noise.
Leave the printer on because the next power cycle brings the chattering noise back.
But, when it does, the procedure above seems to fix it every time.
Try to print a self test page from the printer directly using the below steps....
Make sure the printer is loaded with plain, white paper. Remove any special or colored paper.
Press Setup on the front panel of the product.
Press 1 , to select Print Report , then 5 , to select Self Test .After you have the report printed, check for 4 horizontal color bars in that report, the first color should be the the black one, if the black one is missing, issue seems to be with black cartridge, that may be the reason the printer spits out blank paper, try to replace the black cartridge and then copy if it copies or not.
If the glass of your scanner is too close to the scanner array it can jam. The cure for this problem is to open the case and put some narrow strips paper under the glass. If under Guarantee take it back. Doubt if you can bypass the self test.
I'm not sure about this specific model, but I've had similar problems with other HP all-in-ones and usually what fixes it is uninstalling and reinstalling the software (make sure to follow their directions properly and not plug the printer in until they tell you to). You should also make sure you're using the most updated software from the HP website rather than the one that came on the CD with the printer which may be outdated.