Question about HP Pavilion dv9700t Notebook PC

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Hp CUE Status Root has stopped working ERROR

My dv6000 says two things upon startup, possibly unrelated; "HP CUE Status Root has stopped working", Windows will contact you if there is a solution to this problem...
and another error message reads "Please reinstall the 'destinations' disk"
(I don't know what the destinations disk is).

I suspect that the recent failure of my Officejet J5750 Scan function is related to the CUE Root thing, but I am non-savvy in the ways of the computer.
The HP website said that Vista doesnt support the Scan function, but the funny thing is that it worked fine, and one day it just didn't anymore.

Any help (in layman terms if possible) is greatly appreciated.

Thanks, Gayla I have the same problem. Some how it is related to the recent installation of Roxio creator 10. It started after that. Roxio says it's an HP problem.

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You should try using Windows Restore. Restore the computer back to when it worked correctly. Then try downloading the latest software for your scanner, etc. from the appropriate websites. i.e. support.hp.com

etc...

That's probably the easiest way to do it.

Posted on Feb 20, 2009

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I keep getting a service hang report, it says HP CUE DeviceDiscovery failed upon startup. When I go to windows reports and solutions it says a minidump.MDMP error.


change the following services.

Click on the Start button, then type "services.msc" in the "run" dialog box and click OK.
in case of vista/win7 type it in "start & search" box(you can find it once you click on windows logo)....

Set as "Automatic" the startup type for:
-Windows Firewall

Set as "Manual" the startup type for:
-HP Network Devices Support
-HP CUE DeviceDiscovery Service

you can right click on the particular service and click on properties....then change the startup type....
this issue will fix for sure....

pls do rate if its found useful...

Apr 02, 2010 | HP Hewlett Packard Pavilion A6200N PC...

1 Answer

Hp cue status root has stopped working


click on the start button go to start search bar and type services.msc and hit enter now a window will open look for hp cue in that and check status it should be started and automatic not mannual or automatic delayed if its started then there is a problem with the cue version of the hp software
now try downloading the driver through the link and reinstall the software
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3311800&lc=en&cc=us&dlc=en〈=en&cc=us

Jul 10, 2009 | HP Deskjet D1455 InkJet Printer

1 Answer

Error= hp cue status root must close system


hi,you can try restoring your computer to an earlier time,with the system tools located in the start menu.

Mar 04, 2009 | HP Pavilion dv6000z Notebook

1 Answer

"hp cue root status has stopped working" problem


This computer has OS preinstalled and a Recover CD (called RESTORE) supplied by the manufacturer.Insert this (black colored CD) let it ry to boot. Be patient and when prompted remove his CD and follow the instruction as it appears on the screen........sodeep

Mar 02, 2009 | HP Pavilion dv6000z Notebook

1 Answer

Hp CUE Status Root has stopped working ERROR


i had this prob. the "hp cue root " error isnt a hp thing, its a microsoft thing. i beleive it was caused by installing a older model printer AFTER installing a newer model. (i had a hp 2500 series,then installed drivers for a hp 1400 series)
just go to control panel, then "programs and features" , then uninstall everything that is assoiated with the printer your no longer using. just deleating the older printer from the "printers" folder won't do it. (this is assuming that you dont need both printers)
I havent gotten the error message since i did this. besides, its a good rule of thumb to not have drivers that you dont need on your machine anyways.
hope it helps
mkyckrv1

Feb 07, 2009 | HP Pavilion dv6000z Notebook

2 Answers

HP Photosmart C6180 goes Offline in Vista


Solution A:

Download and install this Critical Update for your printer directly from HP.

Solution B:

There have been cases where if the PC is turned off or goes into hibernate this can occur. To work around this issue the "HP CUE DeviceDescovery Service" must be disabled:

1) Click on the "Start Menu" icon on the bottom left corner of the screen, type "services.msc" in the "Start Search" edit box, and hit enter. This will trigger Vista to pop-up a "User Account Control" dialog to prompt for permission to continue. Click "Continue" to allow Vista to open the Services management console application.

2) The Services management console application is made up of 2 panels. The right panel contains a list of all services available on the system. Scroll thru this list and look for a service called "HP CUE DeviceDiscovery Service".

3) Right-click on "HP CUE DeviceDiscovery Service" and select "Properties" to open the "HP CUE DeviceDiscovery Service Properties" dialog.

4) From the "HP CUE DeviceDiscovery Service Properties" dialog, click on the "General" tab. If the "Service status" shows that the service has started, click on the "Stop" button to force the service to stop.

5) Change the "Start type" to "Disabled" and click on the "OK" button on the bottom of the dialog to apply the changes.

Solution C:

1. Set the printer to a static IP address
2. Logon to the machine as the administrator or with admin rights.
3. Remove/Reinstall the printer using the IP address

Dec 14, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HP CUE Status Root Error


It appears to be a problem with HP Cue Device Discovery Service, the tray notification that tells you when your ink is low, etc.  I solved it on a Vista machine by taking Cue out of the Startup tab in msconfig.  (Could show up as HP Cue Device Discovery Service, or  hpqtray08.exe.)  Note that this will also disable the tray icon and its automatic notifications.  All it does is take Cue out of the startup list, but we don't see the error any more and it hasn't affected the printer's functions.
HP has further advice on deeper "cleaning" for the error: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&docname=bpy20854

I haven't come across anything other than manual methods of getting rid of the error.  No updates or patches that I've found.

Aug 15, 2008 | Office Equipment & Supplies

2 Answers

Continuous error message


delete the hp cue discovery on your add/remove programs

Jul 17, 2008 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

HP printer 6540


try restarting the spooler

goto start - run - then type "Services.Msc" without the quotations obviously, the look for Printer Spooler - right click on the line, and left click stop.

once it has stopped its status will change from running to stopped, then right click and left click start.

this should hopefully clear any jobs it thinks it has in the queue.

Jan 17, 2008 | HP DeskJet 6540 InkJet Printer

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