Question about HP Pavilion dv9700t Notebook PC
My dv6000 says two things upon startup, possibly unrelated; "HP CUE Status Root has stopped working", Windows will contact you if there is a solution to this problem...
and another error message reads "Please reinstall the 'destinations' disk"
(I don't know what the destinations disk is).
I suspect that the recent failure of my Officejet J5750 Scan function is related to the CUE Root thing, but I am non-savvy in the ways of the computer.
The HP website said that Vista doesnt support the Scan function, but the funny thing is that it worked fine, and one day it just didn't anymore.
Any help (in layman terms if possible) is greatly appreciated.
Thanks, Gayla I have the same problem. Some how it is related to the recent installation of Roxio creator 10. It started after that. Roxio says it's an HP problem.
You should try using Windows Restore. Restore the computer back to when it worked correctly. Then try downloading the latest software for your scanner, etc. from the appropriate websites. i.e. support.hp.com
That's probably the easiest way to do it.
Posted on Feb 20, 2009
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Posted on Jan 02, 2017
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