I have a Whirlpool Duet Sport washer that I puchased in April 2006, and is thankfully still under warranty. We noticed our clothes were ripping and becoming stained with black/grey blotches. Upon further inspection we found that the metal at the back of the drum is ripped in several places and has jagged edges. The repair man said he has NEVER heard or seen this. Does anyone have a similiar story? We are hoping that they will replace the entire machine since the estimate is close to $1000...still waiting to hear from them. My guess is that it is a problem with the stainless steel when it was being made?
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Re: Metal Drum Ripped
$1000 est????? parts are guarrennteed i would def call the manufacture.althoug ive neverheard of hte inner basket "ripping apart" im sure you should have some recouse with the manufacture, the machine new costs that now.did ithe tech give you that est with a straight face???? definatlly call someone else!!!!!!!
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Do you mean the bellows around the door area has ripped and yes this would be covered if your warranty was still in effect if you have any further questions message me back and please remember to rank how this opinion has helped it allows me to continue helping others in similar situations in the future Thanks RIck
I too had the same problem and what I found (besides poor workmanship in the design of this washer) is that the pressure switch hose had rubbed the drum and there was a hole in it - leaking water, which I hadn't noticed until I sat there and kept re-running washer til a puddle had shown up below. They wire tied the top of the hose to the drum but at the bottom of the hose there were no wire ties and so the foam padding that was wrapped around just kept rubbing until it ripped and then left the hose exposed to the drum. They should have never tied the hose to the drum and should have attached the hose to the right cover. I will be modifying their design as soon as my new hose arrives.
If the pulley doesn't fit the shaft anymore, it may have sheared a metal key between the shaft and pulley center. If it did, you may have to replace both the key and pulley. If the key is intact and the set-screw is only loose, just tighten the screw and you're home free. Make sure the belt has not been damaged--replace it if so. The belt should be fairly tight when things are back together.
f-28 code is a serial communication error between the central control unit-ccu- and the motor control unit-mcu-. depending on the age under one year the unit should be under warranty, if so call a service man that care of the problem in warranty. if the unit is over one old you can remove the top and check all connections between the ccu and mcu.
the drum can be replaced but dont know if you want to pay for one they are probably expensive and 2nd if it is taking 2 to 3 times to dry clothes you have a vent problem which has caused the cracking of the drum probably cause so much heat build up in the machine your vent is stopped up and it isnt keeping the heat and moisture in the dryer which is a fire hazard please call a technician and please rate this
If the the drum feels loose in any way, there are three possible reasons: 1. The pulley nut has come loose. (easily repairable from the rear) 2. The bearing is bad (part of the rear tub). 3. The spinner has come loose from the basket (what you describe)
In cases 2 and 3, the entire drum/tub assembly will have to be removed, disassembled and repaired/replaced.
Check your owners manual for possible limited warranty. Contact Whirlpool for potential warranty repair concessions for case 3 if not covered under limited warranty.
Unplug the machine. Unscrew the 3 screws under the front edge of the washer. The service technician manual is attached to the panel that slides down and off. Find F21 code. See suggested procedures. Note: My drain pump filter had a baby wash cloth in it along with some change that was disrupting the flow. It is exceptionally easy to remove, clean, and reinstall. Just line up installation notches when reinstalling. Whirlpool should have mentioned this filter in the User & Care Guide, but I could not find it anywhere in there.