Question about Acer (91.49C37.001) CD-ROM Drive

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My Acer Laptop doesn't recognize my CD drive

It all started after my laptop dropped. I noticed that my dvd drive did not show anymore in my computer screen. I dont know if it is a major problem or something i can handle on my own. If it is please tell me how.

P.S I think i might need to remove the drive but i dont know how to so could someone tell me

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  • ennycloe Apr 02, 2009

    It is the same. im hoping there is something I can fix, but i dont know very much about computers either.

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It depends on a model. Somtimes you've to open all laptop but usually on a new laptops you have to unscrew only one screw. I suggest you to google, how to replace cd/dvd drive on your exact model. Maybe your drive is ok try to disconnect and recconect it. I had the similar problem with Toshiba Satellite A30 and it was anly connection problem.
Good luck!

Posted on Feb 20, 2009

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1 Answer

My dvd player is not recognized by my computer anymore.


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

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{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

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If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


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HI,
Welcome to FixYa. I believe that you are having problem with your DVD ROM, here's how you can fix your problem.
1. Click on START
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9. Look for the Upper Filters / right click on it / click on Delete
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Hi Laurenleighd

Have a look at your CD/DVD drive and you will see a small pin hole that about the size of a needle. You can take a straightened paperclip and push it in there to open the CD dirve manualy. After you've removed it, try another CD that you know is working and see if you have the same problem. If this CD also get stuck in there then we know the CD/DVD ROM may be faulty.

Is this a Dell Laptop or Desktop?
Can you open and close the Drive with or without anything inside it?
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When you open your MY Computer/Computer in the Start Menu, Can you see the drive there, or is it not showing the CD dirve there at all?
If the you are 100% sure this is not a power issue, then it might be the CD/DVD driver that needs to be re-installed.

Hope this helps

"Even your Computer needs a rest"

www.thecomputerspa.co.nz


Hope this helps

"Even your Computer needs a rest"

www.thecomputerspa.co.nz

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http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip

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tweetlydee

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