Question about SanDisk Sansa e260 MP3 Player

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I have problem with Sansa View

My Sansa View, only show me "SansaDisk" in the screen. I don´t now What happen.
But the other hand, when I connect to my PC, it don´t show the icon, in the explore. The computer don´t know what it is !!!
Do you know what is the problem?

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Feb 21, 2009

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Switching to MSC mode and performing a content backup
When the player does not respond to the software for the media player
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I registered my Sansa View in sandisk site, and the support sent to me these two solutions. I have a similar problem like you and I'm still haveing problems but meaby these steps working in your sansa view.
regards
Diego

Nr 1:
Let us update your player's firmware:

Step 1 – Connect the player in Recovery Mode.

1. Turn off the player.
2. Slide down the Hold switch along the left side of the player down so the orange is showing.
3. Press and hold the HOME button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a 16MB partition will be viewable in My Computer (XP) or Computer (Vista).
5. Release the HOME button.

Download and update the firmware.

1. Download the firmware file:

Click Here for the Sansa View Firmware update file

2. Extract the zip file.
3. Copy the extracted firmware files (*.dat, *.rom, *.mi4, and *.fnt) to the 16MB-FORMAT drive.
4. Disconnect the player. This will now start the firmware update.
5. Slide the Hold switch to the unlock position.
6. Turn on the player.
Nr 2:
It appears that this is caused by file corruption in your player's memory. Usually, formatting your mp3 player resolves this FM issue in your player.

Formatting your Sansa View Mp3 player in Disk Management:

WARNING - FORMATTING YOUR MP3 PLAYER WILL ERASE ALL MEDIA FILES IN YOUR PLAYER, PLEASE BACK UP IF POSSIBLE.

1. Make sure the Sansa View is turned on.
2. Engage the hold switch, located on the left-hand side of the player.
3. Press and hold the LEFT BUTTON ( << )
4. Connect to the computer while pressing and holding the LEFT BUTTON ( << ). Do not let go of the left button until the player is detected as Removable Disk.
5. The Sansa View should now be connected in MSC mode and should appear as a "Removable Disk" or "Sansa View".
6. From the desktop, right click My Computer, then select Manage. If you don't see My Computer on the desktop, click on Start and right click My Computer from there, then select manage.
7. On the Computer Management window, click Disk Management from the left pane.
8. On the right side, locate your sansa device on the list (it might be recognized as removable disc), right click on the sansa device, then select Format.
9. On the Format Window, select FAT32 under File System and make sure that the Quick Format option is not checked.
(You might get a warning window about your files being deleted when you format the device, if that is not an issue for you, click ok.)
10. Click OK to start formatting the device. This should start the format process.
11. Once the formatting is done, unplug the device from the computer. Let the device refresh.
12. We can verify that formatting is successful if it shows no files on the player.

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1 Answer

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3 Answers

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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