Question about Apple iPod nano
Ipod tested at mac store and is fine. We were told to re-install itunes. We re-installed itunes and ipod still won't sync. itunes doesn't recognize the ipod when plugged in and it asks to scan disk for errors. When scanned it doesn't complete or fix the problems. When you sync itunes with ipod it doesn't ever sync it seems to lock up the itunes program. Mac store asked if we had any anti-virus software running. I don't think we do but I'm not sure if this would cause any problems. Does anyone have any ideas?
An iPod formatted to a mac will not sync with a PC. (I'm not sure why the rep told you it should) However an iPod that is formatted for a PC can be used with both the mac and PC hardware. The only difference you should notice when using with your mac is that it will load slightly slower, and it will not be able to be updated on the mac. To reformat it simply restore using itunes. If it will not show up in itunes at all then you will want to place the iPod into disc mode before connecting to the computer. Below I have posted a step by step on getting the iPod into disc mode as well as restoring just in case you need the information. :)
Having your antivirus active during an iTunes installation can in fact cause download errors though. If you do not have iTunes version 22.214.171.124 you will need to update your software before proceeding. If you are unsure on how to check, simply open iTunes and click on Help in the top toolbar. then select about iTunes. This will tell you what version you are running.
Putting ipod into disc mode http://support.apple.com/kb/HT1363 Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.) Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect" If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.
The 4 possible restore options are: Restore Option
1: Restore - Restores with same iPod Software version already on iPod. Restore Option
2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available. Restore Option
3: Use Newest Version - Restores with the latest iPod Software available. Restore Option
4: Restore and Update - Restores with the latest iPod Software available.
A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.
When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.
Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
If this does not resolve your issue please do let me now. I am eager to be of assistance
Posted on May 14, 2009
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