Question about GE Profile Arctica Stainless Steel Top Freezer Refrigerator

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Customer service I have a GE profile refrigerator PSS26SGRDSS,the ice dispensor is not working.I found out that there is a manufacturing defect in this series that the company knew about.They did not let the customers know.My refrigerator is just over 3 years old and the company is refusing to repair it free.I think their customer service is very poor and even told me they called me several times and that is not true.For the sucessess of the company be honest in your dealings because everyone is as as intelligent as you are or more.I will not reccommend GE refrigerators to anyone.

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  • amonc Mar 07, 2009

    I have the same problem pss26sgrdss. I replaced the front panel wx10415. still doesn't work. any suggestions?

  • mcjurys Apr 03, 2009

    Ice dispenser on P2226SGRD does not work in either crushed or cubed mode. Ice maker works when arm is pressed for ice, the green light on front panel dims but no sounds and no dispensing...

  • tsvoboda Apr 19, 2009

    Our ice maker quit working today. The light at the dispense panel dims when the dispense door opens, but the motor makes no effort to turn. I pulled out the bin and the motor is not jambed (turns smoothly by hand)



    I'm wondering if there is a loose plug or something. Seems strange that the motor would suddenly stop one day. Guess I'll be dismantling the unit if I don't find a fix online.

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  • 117 Answers

Everyone has their opinions. Been repairing for a long time and in all honesty, I don't think we ever had a call with your problem on your model. Perhaps was a molding issue with the housing and it was missed by the manufacture and passed through the assembly line un-noticed. Don't get me wrong, all maufactures have problems but the company in General is a good Company. Perhaps you should give them one more time and call again, speaking with soemone higher up the echelon. When a rep answers, kindly tell the you would like to speak with their supervisor. The people you speak with did not make your refrigerator and the problem is not theirs personally. With the right approach, I am positive your issue can be resolved. A final note...expect to pay money as the warranty is only 1 year and you are into the third year. Good Luck, Eric Campion

Posted on Feb 20, 2009

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