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what make and model copier? if there is no rj-14 jack(s) on the copier then it does not have the fax option installed. Many models have a fax button but do not come standard with the fax card. Usually an FK-502 or an FK-503 fax system.
I have never heard of a "kit" for scan to email. What I think they may be telling you is that you need to upgrade your Memory in the machine. The Memory that is standard in the machine may be limiting you to 10 pages, or the email service you are using is limiting the size of the file you are recieving. Are you using an inhouse mail server or an outside source like AOL, Gmail, Hotmail? Again, I have never heard of any "kit" for scanning at all. Hope this clears up some of the confusion