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well im not sure because im not an expert but let me tell you ive had a big experience with ipod problems ive had it lock ive had it freeze ive had it not turn on so i tried to chrge but i had to hold down play and the middle button and i even had it sticky form chocolate melt on it but #1 make sure you have it properly put in and make sure its not locked like mine um if it is hold down the play and midddle button till somethign happens like a dark apple shows up if that doesnt work your best hope is to bring it into best buy or something