Question about GE JE2160 Microwave Oven
The microwave just stopped working, the control buttons, lights, heat, etc. Nothing operates.....
If you look at consumer affairs.com, there are many problems like this with GE microwaves. Not a good track record, experiencing problems with mine as well.
Posted on Apr 15, 2008
SOURCE: GEJE2160 Stop Working
It probably blew the main power fuse in side the oven. This may have happen because of a failure in the microwave or a line voltage surge or what ever. Repalce the fuse and see if it work. be sure to unplug it before doing this, If this does not fix it then you have a failure in the oven some were.
Posted on May 17, 2008
The problem you are having is that the magnetron that actually does the heating has gone bad. The fact that everthing works fine rules out any type of bad fuse since there is only one 15amp ceramic fuse in most cases in the unit itself. The magnetron is located behind the control panel on top and has some cooling fins on it. Replacing it if you are a do-it-yourselfer is pretty easy provided you can find one at local electronic supplier or on the internet such as www.mwoparts.com if you would like to see what it looks like. It is held in place with typically 4 screws. It has two to three terminals depending on make and model and age. With everything unplugged it comes off easily enough with no desoldering or soldering to do. There is a High Voltage Capacitor and Diode that could be bad also, but without being able to check it in person it would be difficult for me to tell that they are. In my experience the magnetron is the first thing I replace and have never replaced a capacitor or high voltage diode in the past 20 years. Good luck and God bless.
Posted on Jan 23, 2009
With the symptoms you
have, I would most strongly suspect a shorted high voltage rectifier
diode or a bad magnetron, or a loose and possibly corroded connection on the magnetron's terminal.
The diode is a fairly cheap fix, and your magnetron is still under the part warranty, but you would have to pay labor.
If you or someone you know decide to look into it, we have critical safety information and disassembly information at our site, and our link is at our listing here on FixYa.
There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.
At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
Here are some links you or someone you know can use for test help, but read their safety warnings first:
(if it's not shorted or burned, it's probably okay)
If it's within the magnetron portion of the warranty (5-9 years) but out of the original full warranty (1 year), G.E. will cover the part cost, but not the cost to visit you or the labor charge to do the work.
If it's within the mag warranty, G.E. should send you the magnetron to do it yourself. Call them at 888-239-6832 with your model, serial, and manufacturing date.
If nothing else, you can save about $50-75 if you remove it from the wall and take it to a GE-authorized servicer.
You can find a GE-authorized servicer by calling GE Appliance Service at 1-800-848-7620 or here.
Accessing some components for testing and possible replacement will require you to remove the oven from the wall.
If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.
You can download GE owner's manuals and installation instructions here.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Mar 02, 2009
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