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DVD is stuck in Disc tray, will not open

Disc tray will not open.  DVD is stuck in there.

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  • Anonymous Mar 18, 2014

    I have disc stuck in player the tray will not open

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I have a Phillips DVDR3390/37 and was getting a BLOCKED message. I found that by utilizing the slot on the bottom of DVD and moving the mechanism slightly to the left, it would open the DVD tray. The white plastic you see through the slot is part of the motor driven mechanism that raises the DVD disk up to the drive wheel that spins the DVD. The opening and raising actions are interconnected mechanically. I suspected the motor was going, so I unsoldered its black and red wires fom the small printed circuit board and removed it by also removing the two small screws on top. The board has a + mark and this is the red wire, remember which wires go where. (Might not be red and black.) I tested the motor with a flashlight battery and it seemed to run OK but didn't spin very long. This is a very small motor without a lot of reserve power. Removing it allowed me to oil the top bearing, the only one you can get at, as the bottom bearing is not open. You don't want oil all over the pulleys and the rubber band that rides in the pulleys and you have very little room to get the oil in under the plastic pulley. I used automatic transmission oil, a fine lubrican for a lot of things. This only takes about 1 drop of oil. If you get oil on the pulleys or belt, clean them with alcohol. This procedure fixed mine. Hope this helps.

Posted on Feb 22, 2009

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Posted on Jan 02, 2017

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I have an acer aspire x1200-b1601a with a cd/dvd drive that will not open without putting the tip of a knife along the edge and prying it open. the "magic" pinhole is behind the case's cover and cann



CD-ROM, DVD, or other disc tray not opening Locking device or software installed First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
cdrom.jpg
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.

Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.

What to do if CD or DVD stuck in drive? Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.

cdrom.jpg
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.

reference: http://www.computerhope.com/issues/ch001487.htm

What to do if CD or DVD stuck in drive

Jan 03, 2015 | Acer Computers & Internet

1 Answer

Toshiba MD14H63 dvd stuck in tray won't play region code error


Someone is going to have to open the unit and see if they can cycle the disc out by hand or not.

Nov 07, 2012 | Toshiba Televison & Video

1 Answer

MY BUTTON IS STUCK ON THE DVD-ROM TRAY. WHAT DO I DO?


if you look on the drawer for your dvd drive, you will see a little hole.If you push a pin in the hole the drawer will open.

Aug 20, 2012 | Computers & Internet

1 Answer

DVD tray is stuck


Hello,

If your DVD tray is stuck, that simply means there is a problem with the mechanism that is controlling the tray from the inside part of the player.

For you to fix this, get the appropriate screwdriver,

open the back cover of the player.

you will see a mechanism by the side of the opening and closing of the tray.

Carefully examine the mechanism, and you will detect what is faulty on the mechanism.

You can replace the faulty mechanism or better still replace the whole mechanism.

Ensure the disc tray is properly seated.

yest it with a DVD disc before you couple it back together.

Take care

Jun 18, 2010 | Televison & Video

2 Answers

Dvd drive is not working


Replace the DVD drive. They are inexpensive and it's not worth your time to try and fix this drive...

Feb 05, 2010 | Dell (313-1220) CD-RW/DVD-ROM Combo Drive

1 Answer

Stuck DVD tray


Turn off the computer and then use the paper clip to open the DVD tray.
If this doesn't work, then something is jaming and stopping the tray from opening. In this case, remove the DVD drive and dismantle the drive (ie. remove the metal cover to reveal the internal components and remove the CD ot DVD disc.
If nothing works the the DVD drive is faulty and needs to be replaced, these drives are not expensive.

Jul 21, 2009 | HP Pavilion DV5234US Notebook Laptop

1 Answer

DVD Tray stuck open


the tray is not catching (underneath the tray is ridges). unplug the dvd player from the wall for 5-10 min...plug back up and give the tray a lite push while tapping the open/close button

Jun 17, 2009 | Yamaha DVD-C920 Multi-disc DVD Player

1 Answer

Govideo r6750 stuck tray


my 10 year old nephew forgot to take a disc out and inserted another this stopped the tray from opening i had to undo the screws holding the cover and remove them .Good luck p.s. don't forget to unplug firse

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1 Answer

DVD trays are stuck


Since it is unusable try this. It might help to have so\meone assist if the unit is heavy.
Raise unit and lower the tray end about 45 degrees down, while lightly shaking press the tray open, they might just fall out.

Nov 30, 2007 | JVC TH-C40 System

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