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First make sure that you can print, then do simple things first check cables and check settings. Do you get a dial tone? Are you getting a dial-tone when sending. pick up the phone and see if you can dial out. Refer to the manual on automatic send and receive faxes.
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
Please check the settings on the fax machine. check the line to the fax and also the connectors, check using a phone to hear the dial tone. If this seems good check if the fax dials the call, if not check the settings for pulse or tone and reset. If there is not dialling then the fax machine has problems that are serious which might need careful probing.
Make sure your cord is good. If possible, plug in a good phone in the phone outlet on the fax machine itself. Also try calling the fax machine from another phone. If the machine responds to the call, then there is an internal problem with the fax machine.
tnbdesigns, The number that you are calling is no good. You can test your own fax machine by calling a number for you , like your cell. The voice that you are hearing is the automatic telephone company voice telling you that the number is bad.
First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem.
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)
honestly, it sounds like you have the phone cord and the fax jack swapped backwards, make sure you have the fax line plugged into the correct jack on the machine. 1 is for the handheld phone and the other is for the telephone line... give this a shot...