Question about HP scanjet 3970 digital flatbed scanner

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I never had a problem using the HP Director button to scan until just recently when I get no action when clicking on thr desktop button.. I run windows XP Number Q3190A listed on the bottom of the scanner.

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My Director shortcut button on the desktop did the same thing a few years ago. There is a patch to download on the HP website to fix it. Not sure of the number of the patch, but if you search , you should be able to find it!

I have other problems with mine, no power. Hp shows no power cord replacement because it is discontinued model now. I think it's time to buy a Canon scanner!!!

Good Luck!

Posted on Mar 13, 2009

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Sir, I have hp scanjet 2400 scanner. I formatted my system. Unfortunately I missed the installation CD. However I installed it from downloaded/installation CD (from my friend). The HP Director and HP...

The drivers of the scanner is not correct one, you need to un-install it and download drivers from HP web site by clicking HERE and then re-install drivers along with software.
Hope this will solve your issue. good luck

Mar 03, 2011 | HP ScanJet 2400 Flatbed Scanner

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How to scan a photo?


These are the simple steps in using your hp scanner to scan pictures.
  • 1

    Start the computer and the scanner by pressing the power buttons.

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    Open the scanner and place the photo facedown on the bed. Close the scanner.

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    Click "Start" on the desktop task bar. Click "Programs" and then "HP Solution Center." Alternately, you can double-click the HP Solution Center icon if it's on your desktop.

  • Read more: How to Scan Photos Using HP Scanning Software ' I hope this works for you. Good Luck! Mongkey "Understanding explains better..."

    Jan 22, 2011 | HP Scanners

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    HP Scanjet 3570c not scanning

    Scanning Without HP Hardware

    1. Click Start
    2. Control Panel
    3. Click Scanners and Cameras
    4. Click on the Icon and follow the Scanner and Camera Wizard instructions.
    5. Select the HP scanning device from the TWAIN source list
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    Feb 08, 2009 | HP ScanJet 3570C Flatbed Scanner

    1 Answer

    HP director will not open

    try this...

    click start
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    Jan 06, 2009 | HP ScanJet 3500C Flatbed Scanner

    2 Answers

    Can't open Hp director


    I read ur problem.This problem with HP director occurs if you are running Internet version (7.0).If u have difficulties knowing your Internet version, pls do the things mentioned below.

    1.Open internet explorer->click help->then click on "about internet explorer".---There you will see the version of your browser.

    If see an hour glass appearing and disappearing without displaying the HP director window after clicking on HP director, You got the following solutions.

    Solution 1.

    1.Double click HP director icon.
    2.Then Press Alt + space key together.
    Result:YOU will see a small pop menu appearing on the desktop screen.
    3.Click on "minimize" on that pop up screen.
    Result:Now u will see a tab on the taskbar.
    4.Right click the tab(hp director),then click restore...Now you will see your HP director window.
    Note: Above solution should be performed while trying to open HP director.(ie) You should try this every time if u want to open HP director.To go for full time resolution,then try solution 2.


    1.Open ""
    2.Select "software and driver downloads"
    3.Type your product name in the "for product text box",then hit enter.{(eg) if u type 7410 for office 7410,then u have to select the exact model in the next window}
    4.Select the operating system.(if u dont see a option to select operating sys, there u will see "software and driver downloads"
    5.In the next page, you will see a list call "Updates" you have to download a update which says "
    Critical update to resolve an issue with HP Director after installing Internet Explorer "
    6.After downloading the update, run the file and thentry to open HP director it will open the director window.
    This will work.I assure u total problem resolution


    Dec 25, 2008 | HP Scanjet 3570 Flatbed Scanner

    2 Answers

    Can't use scanner on computer

    Were you able to download the driver from HP?

    I would suggest unplugging the scanner, uninstalling the program, reboot, reinstalling the program and then plugging the scanner back in

    Dec 11, 2008 | HP Scanjet 3570 Flatbed Scanner

    1 Answer

    HP Director missing from desktop

    It may happen if you have version 7.0 of Internet Explorer. 
    Install the below patch on your system it will make the HP Director to work.

    I hope it will work.

    Sep 10, 2008 | HP Scanjet 5590 Flatbed Scanner

    3 Answers

    Hp director

    uninstall and remove all the icons from your PC first than reinstall the driver from CD and run complete setup it works.

    Feb 18, 2008 | HP 5590 ScanJet Flatbed Scanner

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