Question about Sony DRX-820U Burner

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Sony DRX-820U Writing to DVD disc only

COPY BACKUP DVD FUNCTION: (just started)
(I am burning DVD file on hard drive to DVD Video)
I have an error 'Writing file to disc failed"

I have no problem burning a CD data files.

Could this be a broken unit or do I need to reload the drivers.
I keeps gong to the 2x (2x2,779 kb/s) it can go to 16x but won't

please help

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