Question about Creative Labs Creative Technology Zen MP3 Player

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Creative Centrale doesn't read my Zen Mozaic 4GB

My Zen Mozaic will charge when I plug it into the computer, but I can't access the files from My Computer and Creative Centrale says, "No Player is connected" when I click on the 'Transfer' button. It works on my other computer though, but that computer has a virus so i can't use it.

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  • spazzy88 Mar 30, 2009

    I have tried to load the creative software on two machines, and it won't work due to crashing each time.

  • gzjarvis May 02, 2009

    As soon as i installed creative centrale it started to scan for files & a runtime error apeared, if i click on the runtime error centrale shuts down.

    If i dont it does not think my mosaic player is connected & keeps scanning for files constantly.

    Have tried uninstalling & reinstalling centrale with the same problem.

    Contacted creative customer service via email & still no help from them.

  • jgardea May 15, 2009

    i trie to open my creative centrale and it says error i press send erreor report but it still dont work i uninstalled it then installed it but still no hope :( idk what to do i cant put music on my zen anymore

  • Uni Askham May 21, 2009

    I have downloaded Creative Centrale from thier own website.
    But it crashes everytime i try to open it,
    I have tried uninstalling it and installing it again but nothing works
    fix this problem creative I'm not the only one


  • Anonymous May 23, 2009

    I cant get any media files onto my zen, when i first installed i could but now i cannot ? whats up

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My Zen Mozaic will charge when I plug it into the computer, but I can't access the files from My Computer and Creative Centrale says, "No Player is connected" when I click on the 'Transfer' button. It works on my other computer though, but that computer has a virus so i can't us

Posted on Apr 25, 2009

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I can't find A manual for my Creative Zen Mozaic


Hello,

All support for Creative Zen Mozaic is on next site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_17897,VARSET=CategoryID:213

After selecting a download you'll have to scroll down and AGREE.

There's a Quickstart User Guide link near the player's picture: select the Quickstart front and back page for this short guide.

For a manual go for a dowload of the latest Starter Pack:
Download the execute file "ZENMozaic_PCApp_E6_1_16_02.exe".
Install Creative Centrale: double click the execute file.

After installation there's a user guide with the name manual.chm under
"Hard Drive location for programs", e.g. C:\Program Files\Creative\Creative ZEN Mozaic.
The manual can also be opened from start > All programs > Creative > Creative ZEN Mozaic > Creative ZEN Mozaic User's Guide.

Apr 12, 2010 | Creative Labs Zen V MP3 Player

1 Answer

I would like to have french manual and french support for my zen mozaic thanks


Hello,

The latest Starter Pack software for the Zen Mozaic can be downloaded from the Creative site.

It contains the application software and the manual in Creative Centrale
in the software language, Dutch; English; French; German; Italian or Spanish, choosen during installation.

To the latest starter pack 1.16.02 for the Zen Mozaic

Dec 18, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

I plugged in my creative zen mozaic to transfer


You can use creative centrale, but I personally wouldn't suggest it. It is overcomplicated. Whenever I transfer music I usually just use Sync on Windows Media Player.

Oct 23, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

My 8gb mozaIC WILL NOT REGISTER WITH MY COMOP


Support for Zen Mozaic on the site of Creative:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic
1. Firmware [for your player]
Get a download from the support site and install:
this will put maps onto the device. Communication with the software
on the computer is available after getting the next item (2.) is done.

2. Application software [for the computer]
2.1 Creative Centrale (+ User Guide) is usefull to get songs on your Mozaic.
2.2 Windows Media Player 11 can be used as well. Note: You'll first have to make a playlist: Save the playlist: Next Synchronize it onto
the Zen.

3. Drag and drop
Once firmware is installed you can also use the drag and drop method. Move music, pictures, video inside maps on the computer into the corresponding map onto the player.

Don't hesitate to post a comment
when this will not get your Zen to play.

Aug 23, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

Zen (HELP!)


did you install the Application on your computer to use the Creative Centrale ?
did you only install new firmware ?

or didn't you get any connection to your computer at all ?
maybe you 'd better try
support for ZEN mozaic on the internet

http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

for instructions click the "Quickstart User Guide" to download the quickstart manuals, back and front sheet, in pdf-format
( just agree to the license agreement )

Jun 19, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

My brand new zen mozaic 4gb not working


What operating system you are using? it should be 'rollup 2 windows xp for media center 2005' and your player should be 'windows media player 11' then install creative centrale version 1.4.5.0.

hope it works!

May 29, 2009 | Creative Labs Creative Technology Zen MP3...

4 Answers

My zen mozaic won't support any video files i put on it. what files does it take?


well, creative zen likes avi, mpg and wmv formats

the reason that your creative zen won't read the avi is because the necessary codec is missed.

you can use iorgsoft creative zen video converter to convert the video to mp4,wmv then put them to creative zen.

http://www.iorgsoft.com/Creative-Zen-Video-Converter/

if you want to put DVD onto creative Zen, fine, you can use iOrgsoft DVD to Creative Zen converter to remove the DRM(Digital Right Management) and regional restriaction from DVD, and you can also use it to convert DVD to avi, wmv or mpg for playback on creative zen.

http://www.iorgsoft.com/DVD-to-Creative-Zen-Converter/

May 15, 2009 | Creative Labs Creative Technology Zen MP3...

2 Answers

Cant get videos on my Creative Zen Mozaic 4gb


The videos have to be converted using Creative Centrale in order to placed on the player. This was the same way with a lot of Creative's Zen line of players also.
If you don't have the copy that the Mosaic came with, you can download it here.
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

It is under the "Applications" section.

Mar 19, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

Cannot put videos


Did you use the software it came with? I used Creative Centrale and it worked fine. Thats the software my player came with.

Jan 19, 2009 | Creative Labs Creative Technology Zen MP3...

7 Answers

Instruction for zen mosaic by creative


I think alot of people are having the same problem I was. We got home, opened the box, plugged it in the computer, and nothing useful happened so then we installed the mini-cd. Well the thing is windows stops looking for a driver once it searches and finds nothing, and unfortunately those of us using XP do not automatically have the drivers. So...

SOLUTION
------------------
-If you have not already installed the mini-cd, do so, or download from Creative's site in the support section(if you do you might want to grab the latest firmware update)
-Once pack has been installed the drivers have been as well, BUT as I mentioned we now have to tell windows to look for them again.
-Reconnect your Mosaic
-Right click "My Computer"
-Chose "Properties"
-Click the "Hardware" tab
-Click "Device Manager"
-A window will pop up and you will see a long list with (hopefully only) one thing under the "Other Devices" sublist. It should be something along the lines of "Creative Zen Mosaic". Right click it
-Chose "Update Drivers"
-Follow prompts agreeing to search and auto install
-Once install is done, in a moment the screen on your Mosaic will say "Docked"
-Congratulations!
If you have downloaded the updated firmware this is the time to install:
-Ensure your Mosaic is in "Docked" mode
-Execute the firmware update
-Click "Upgrade"
-Wait (it takes a moment or two)
-Updater will say it is complete
-Mosaic will reboot
-Click "Close"
-Congratulations!

Hope that helps.

Dec 11, 2008 | Creative Labs Zen Touch MP3 Player

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