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Our Reebok Elliptical is stuck on a very hard resistance.

Our Reebok Elliptical RL 900 was working just fine but my daughter tried it today and the resistance was impossible even on the lowest setting. She unplugged it and started it again to no avail. The resistance is very hard and we can hardly move it. Nothing seems stuck inside and it isn't making any weird noises. The electronic display goes on fine and isn't flashing or anything. Four members of our family use it daily for 20-25 minutes a piece. Any help would be greatly appreciated. We really miss it already.

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