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GE 27956 only produces white screen in photo frame.

GE Model 27956 phone with picture caller ID only produces white screen in photo frame. No pictures? Worked at initial installation but won't after unplugging and plugging back in.

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  • Anonymous Mar 08, 2009

    Unplugged the phone and now white screen of death.

  • Anonymous Mar 09, 2009

    white screen won't go away!

  • shirleyfh Mar 23, 2009

    After 19 months of use, we have the same problem.

  • shirleyfh Mar 23, 2009

    Mistyped. After 9 months of use, display went white/gray. Turning off / on doesn't help.

  • jljac Apr 04, 2009

    White screen will not go away or show my pictures. Digital frame isn't worth much if it does not show pictures!!!!

  • Lene326 Apr 05, 2009

    Thanks Shirleyfh, had the same problem with a white screen after power went out, steps you outlined did solve the problem. Also have had the same problem with some pics not supported and others were, found that resaving photo as a jpg with ACDsee software and then reloading it worked for some reason. Not sure why but haven't had a problem since I used this software to reconvert to jpg for all pics.

  • Anonymous May 03, 2009

    white screen will not go away, even after following these instructions!

  • devryguy27
    devryguy27 Feb 25, 2012

    I'm on my Second One of these phones. It usually works well for the first 8 months and then it slowy starts giving WHITE SCREEN or NOW MINE IS BLACK screen. i thought the first one i bought might have been a fluke so i purchased another one. But I am telling you all. These phones are absolute JUNK unless you want to buy a new one every 8 months . I'm going to try and contact the company obviously everyone out there is junk from reading through all of your comments!

  • devryguy27
    devryguy27 Feb 25, 2012

    I'm on my Second One of these phones. It usually works well for the first 8 months and then it slowy starts giving WHITE SCREEN or NOW MINE IS BLACK screen. i thought the first one i bought might have been a fluke so i purchased another one. But I am telling you all. These phones are absolute JUNK unless you want to buy a new one every 8 months . I'm going to try and contact the company obviously everyone out there is junk from reading through all of your comments!

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7 Answers

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I followed these steps that were listed, but it didn't work. Then I increased the time in step to an hour, and it worked

I called GE support. I was told
1. unplug power from base
2. unplug phone connection from base
3. remove cover and battery from handset
4. wait 10 minutes
5. put battery back, reattach phone connection and power

It solved the problem.

Posted on Jul 21, 2009

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I called GE support. I was told
1. unplug power from base
2. unplug phone connection from base
3. remove cover and battery from handset
4. wait 10 minutes
5. put battery back, reattach phone connection and power

It solved the problem.

Posted on Mar 25, 2009

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Same white screen problem. Had to leave mine sit overnight (about 11 hours) without power and then it worked. I also pushed the reset button on the back in the cord connection area.

To remove battery cover from phone just push the crescent shaped release and slide the cover up and away from the release. I had to hold the release and tap the cover slightly with the handle of a screwdriver to get it to start moving.

Posted on Dec 17, 2009

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To get the back cover off to remove the battery on the handset, there is a "oval" shaped button at the bottom, press it and push the back cover upwards and it should slide off easily.

Posted on Apr 24, 2010

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Our phone worked for about a year without issue. Now about once a week (for the past month) it shows the white screen. Our solution has been to unplug the power from the base for 10+ minutes and then plug it back in. It works for a week, then white screen. I'm not sure what removing the battery from the handset will do unless you have the phone on the charger all the time. Even then the voltage should be only one direction - from the base to the handset. But considering that my problem keeps coming back, I will have to try that too. to get the cover off the back, slide it toward the top of the phone, it should slide easily. I had stopped buying GE altogether for a long long time... this was our first GE purchase in over 10 years. Looks like it might be another 10 years before I buy another GE device. This is what I get when I buy GE, it works great for a while then trouble. I've never had this sort of trouble with any other brand.

Posted on Jan 17, 2010

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I got it off with much cursing and difficulty. I thought it had something to do with the crescent shaped depression on the bottom, but it did not appear to be so. I finally stuck a flat bladed screwdriver in the rectangular hole in the side, and with some prying and sliding the blad around the gap (all along the bottom) I finally got the back (the whole shiny half) to come off. Still waiting to see if the power down for 10 mins works to restore te picture.

Posted on Dec 03, 2009

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How do you get the back cover off of the headset?

Posted on Aug 13, 2009

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