Question about Hitachi 50V500 50 in. HD-Ready LCD Television
Have a 60V500A (S/N V4E015203) Hitichi DLP that had a very dim picture. Was told it needed a new lamp. After replacing the lamp, the screen got a green tint over the picture about the size of a basketball in the center of the screen which changes the color of everything under the tint. If the man has a red shirt the green tint changes the color of the shirt to blue. The rest of the screen had normal color. After about a week, the green tint now covers about 90% of the screen with normal color just around the outside edge of the screen. Was told it is probably the lamp engine and would be very expensive to replace. I will soon have the price of a new TV and still may not have a working TV. Any suggestions Jim
I had the same problem with my 60V500A about a year ago. The screen got a red tint in the center and the image was fuzzy in that area. A new lamp didn't solve the problem. I did some checking and found out that the original light engine used in this model had a cooling issue that could cause the light engine to overheat and distort the LCD panels. My warranty had run out more than a year before this happened so I figured I was screwed since the light engine was so expensive. I decided to call Hitachi tech support and see if I could get a discount on the cost of a new light engine since the cooling problem was a known issue for this model TV. I calmly explained to them that I was aware of the cooling issue in the light engine and that I felt like a $4000 TV should last more than two or three years. Tech support gave me the phone number for my local authorized Hitachi service center and I gave them a call. Once the technician confirmed that it was the light engine that was the problem Hitachi sent him a replacement light engine at no cost to me. I was WAY past my warranty period so I still had to pay for the labor to replace the light engine. $300 for labor was a lot cheaper than buying a new light engine or tossing the TV and buying a new one. I have to say that Hitachi earned my respect for admitting there was a problem and doing what was needed to correct the problem more than a year after my warranty had expired.
Posted on Jun 27, 2009
These sound like bad light engines. They are expensive and need to be replaced by a technician.
Posted on Feb 24, 2009
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