Question about Hitachi 50V500 50 in. HD-Ready LCD Television
Have a 60V500A (S/N V4E015203) Hitichi DLP that had a very dim picture. Was told it needed a new lamp. After replacing the lamp, the screen got a green tint over the picture about the size of a basketball in the center of the screen which changes the color of everything under the tint. If the man has a red shirt the green tint changes the color of the shirt to blue. The rest of the screen had normal color. After about a week, the green tint now covers about 90% of the screen with normal color just around the outside edge of the screen. Was told it is probably the lamp engine and would be very expensive to replace. I will soon have the price of a new TV and still may not have a working TV. Any suggestions Jim
I had the same problem with my 60V500A about a year ago. The screen got a red tint in the center and the image was fuzzy in that area. A new lamp didn't solve the problem. I did some checking and found out that the original light engine used in this model had a cooling issue that could cause the light engine to overheat and distort the LCD panels. My warranty had run out more than a year before this happened so I figured I was screwed since the light engine was so expensive. I decided to call Hitachi tech support and see if I could get a discount on the cost of a new light engine since the cooling problem was a known issue for this model TV. I calmly explained to them that I was aware of the cooling issue in the light engine and that I felt like a $4000 TV should last more than two or three years. Tech support gave me the phone number for my local authorized Hitachi service center and I gave them a call. Once the technician confirmed that it was the light engine that was the problem Hitachi sent him a replacement light engine at no cost to me. I was WAY past my warranty period so I still had to pay for the labor to replace the light engine. $300 for labor was a lot cheaper than buying a new light engine or tossing the TV and buying a new one. I have to say that Hitachi earned my respect for admitting there was a problem and doing what was needed to correct the problem more than a year after my warranty had expired.
Posted on Jun 27, 2009
These sound like bad light engines. They are expensive and need to be replaced by a technician.
Posted on Feb 24, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 26, 2013 | Televison & Video
Apr 23, 2012 | Panasonic PT-43LCX64 43" HDTV
Feb 28, 2010 | Panasonic PT-43LC14 43" Rear Projection...
Nov 15, 2009 | Televison & Video
Nov 08, 2009 | LG 32LH30 32 in. LCD HDTV
May 08, 2009 | Sony KDF-E42A10 42 in. LCD Television
Feb 18, 2008 | RCA 20V500T 20" TV
1,148 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: