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NEC Xen Topaz 6 phone system locked by shonky provider even though I am with another provider. Don't know how they did that. Can I do a factory reset?

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  • linden542 Feb 20, 2009

    This is a land line system not a cell phone.

  • linden542 Feb 20, 2009

    The phone system has been working now for about two months with the new carrier. The old carrier has somehow got into the system to block it. If it's by altering the software would a rest to factory settings fix it?

  • linden542 Feb 20, 2009

    What do you mean by + hour and + minutes ?

  • linden542 Feb 20, 2009

    We're in dispute, their in liquidation and before the courts.



    Rylee gave me a reset, I just don't know what + hour and + minutes is.

  • linden542 Feb 20, 2009

    It is not a provider problem it's an equipment problem, we have three lines and they are all working connected direct. We are licensed cablers. It is something to do with the programming of the NEC equipment. They somehow got into it yesterday and altered something.

  • linden542 Feb 20, 2009

    There was no comment on that last post from A Kemprumer

  • linden542 Feb 20, 2009

    Thanks Rylee, I'll contact NEC

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4 Answers

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  • Master
  • 564 Answers

Hi,

Posted on Feb 20, 2009

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No you must contact provider and have them remove lock thank you for useing fixya

Posted on Feb 20, 2009

  • albert getty
    albert getty Feb 20, 2009

    contact old provider and ask them for code or have them unlock it

  • albert getty
    albert getty Feb 20, 2009

    none of it will work what happens when you change provider your new provider takes your contract and pays your old provider for you now you are paying someone that is the person you need to contact and tell them I pay you for service fix it...

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I am So sorry but u need tounlock that Phone.

Operators lock their phones so the cliens wont migtare to another operators.

also i am so sorry to tell u that there is no such as a free Unlock Code For ur phone.

i can provide u sites like Cellcorner.com

cheap and unlock by email.

Posted on Feb 20, 2009

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  • Master
  • 8,619 Answers

To reset

1. PRESS SPK 828
2. + HOUR
3. + MINUTES
4. PRESS SPK

Posted on Feb 20, 2009

  • 2 more comments 
  • Rylee Smith
    Rylee Smith Feb 20, 2009

    After you restart your phone do the above procedure.

    Else they have activated Dial Block that restricts your phone to dial a no. or multiple no.s



    And, if Dial Block has already been set by an extension user,

    the supervisor can not release it.



    It can only be released by getting a firmware update or by getting it unlocked bu the previous provider.

  • Rylee Smith
    Rylee Smith Feb 20, 2009

    Also, see the manual for the information---





    NEC Xen Topaz 6 phone



    Thanks

    Rylee

  • Rylee Smith
    Rylee Smith Feb 20, 2009

    You need to contact NEC and get the firmware updated in your phone . They will update the phone from version 1.00 to version 2.00 .Once its done the phone will work for sure.


    Please revert for further clarifications.


    Thanks
    Rylee

  • Rylee Smith
    Rylee Smith Feb 20, 2009

    Yes, they need to re-install the firmware(phone's software programming) into it again. And, that is the only way to get it unlocked. 

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