Question about Brother IntelliFAX 2800 Laser Fax

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Switched to shaw digital phone service from mts. my ph # and my fax # are different numbers but when phone calls come in the fax picks it up instead of the phone.how do i change this?

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Call a cell phone from the fax machine to find out what the machine's number is.
Be warned, tho, fax machines will not work reliably on digital phone lines.

Posted on Mar 11, 2009

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My hp 1040 will not pick up fax after the fifth ring answering machine picks after forth ring can't tell the between phone call or a fax used to before changed date on answering machine fax quite working


Set rings to answer
You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer.
TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2.
1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter.
Rings to Answer will display.
2. Press Start/Enter.
3. Enter the number of rings you want (2-7) and press Start/Enter.
The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming.
• The additional ring may occur once for a fax call
• The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.

Dec 08, 2010 | HP 1040 Plain Paper Inkjet Fax

2 Answers

Not receiving any incoming faxes


Is the phone line working? Do you have any devices connected to the phone line that pick up before the fax machine? Make sure the machine has paper and is set to FAX or AUTO. Is there a Memory Full error? Clear the memory (Setup > Memory Clear then press Start/Enter. Use the left and right arrows to select the items to remove. Press Start/Enter twice (second time to confirm the choice). Repeat until all memory is cleared that you wish to clear. Then press Stop to exit.)

If you are using the ANS/FAX mode and have an answering machine connected to the extension port, disconnect the anwering machine and switch to FAX or AUTO. Check if the machine receives faxes. Sometimes the extra device causes interference. Call the fax machine from a different phone number and see if you hear the fax tones.

Check that the Junk Fax barrier is off, if the incoming call is from a machine that is not listed in your speed dial database. If you have a distinctive ring, make sure that the Fax machine has learned the ring by pressing Setup go to DRPD. Choose Set and call the fax machine from another phone. The LCD will say Waiting Ring until it gets that call and then once the ring is learned will say END DRPD Setup

I hope these ideas help.

Cindy Wells
(If you have a phone company voice mail service, the faxes may end up stuck in that box. It depends on how many rings the fax is set to wait before picking up versus when the voice mail opens to take the call.)

Jul 16, 2010 | Samsung SF-515 Plain Paper Laser Fax

1 Answer

I have a Cannon MX310 printer, fax , copier. I cannot receive faxes. Can it have something to do with the fact that I have digital phone service, what setting does it need to work.


You might try a DSL phone filter to eliminate extraneous noise on the digital line. My digital phone line had constant, repetitave clicking noise until I installed a DSL filter. Have you tried calling your fax number from a cell phone to see if there is noise on the line and or if the fax will pick up?

Oct 31, 2009 | Canon Office Equipment & Supplies

1 Answer

Same fax sent out at same time to two phone numbers and fax now has same file number? error?


No error. Same fax is same original(s), even if sent to 10 different ph. numbers. I'm assuming this was accomplished using group dial? The report should show that file number associated with 2 different locations.

Oct 15, 2009 | Toshiba DP-85F Fax

1 Answer

When people call our home number sometimes the fax machine is reached instead of the home number. What would cause that? I called Quest and they said it was a problem with the fax and to call you. Our fax...


Make sure the fax machine is correctly set up for the ring pattern of its number. I suspect it's either not set or set for the wrong ring pattern, and is answering the phone before you do when people call. Once the fax machine is set for the proper ring pattern the problem should clear up.

You can download a copy of the manual here if you've misplaced yours. Just pick your product (fax machine) and model from the drop-down menus.

Mar 13, 2009 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

Fax maching not letting Phone Calls Through


Easiest solution is to buy a fax /phone sitch from Radio Shack

Aug 17, 2008 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

I have a designated fax line with the machine hooked up to it but it still keeps answering the other phone calls that come in.


if it is the same line but with a different number then you need to set up the number in the fax machine.

If it is supposed to be a different line there is a cross connection somwhere other wise how can it pick up the other calls???/

Aug 11, 2008 | HP Office Equipment & Supplies

1 Answer

FAX BROTHER mfc 885cw


This is obviously a phone company issue or a defect in GE fax machine keypad or circuitry. Last but not least turn off your machine at night. Turn it back on when you wake up.

Jun 15, 2008 | Brother Office Equipment & Supplies

2 Answers

Cant send fax


Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

Dec 18, 2007 | Lexmark F4270 Plain Paper Inkjet Fax

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