Question about Televison & Video
Still under warranty contact service provider
Posted on Mar 01, 2009
Hi and welcome to FixYa,
Initially, try a full hard reset on the system. This requires removing the connecting all the cables to and from both the TV and receiver/home theater. additionally, unplug both from the mains and allow to discharge for an extended period of time (a couple of hours). The idea is to dissipate whatever residual power is inside both units and revert them to factory default simulating a full hard reset. Thereafter try again.
Should problem persist, I am tempted to suspect that the SC-PT865 is not sending the correct ID signals to the Plasma TV and therefore could not be recognized as 'Home Theatre System' but sensed the connection hence the 'others'. To confirm and if at all possible, try other Viera link capable devices such as Lumix Digicams, video cam and/or others. If the TV would correctly identify them through the Viera link, then you have confirmed then that the home theater is the issue. If on the other hand, the TV could not identify correctly these new devices and label them likewise as 'others', then it would be the Plasma TV in question.
As this would appear to be a software/firmware problem and since only 6 months, your best bet would be to seek warranty repair/replacement.
Good luck and thank you for using FixYa.
Posted on Feb 20, 2009
Try to disable the TV sound first, and check if you will going to have an option for the Viera. If you have, you can then re-enable the TV sound. Try unplugging the power cable of the the unit for few hours.
Posted on Feb 20, 2009
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Posted on Jan 02, 2017
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