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My six month old Panasonic system comprises a TH-46PZ800A Plasma TV and a SC-PT865 DVD Home Theatre Sound System. It was set up with a Viera link that integrated the sound system so it came on when switching on the TV and could be operated through the TV remote. Suddenly it decided to ?un-link? and now the sound system duplicates sound coming through the TV speakers. The Viera link option on the TV menu used to have ?TV? or ?Home Theatre System? but now says ?TV? and ?Others?. Selecting Others does not create a link and so I have to turn the sound system off or it echoes the TV speakers! It is useless to me as is so can you plse advise how to re-set this so I can make the Viera link work properly again? The Pansonic help desk suggested checking/changing the cable but this is not the problem.

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Still under warranty contact service provider

Posted on Mar 01, 2009

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Hi and welcome to FixYa,

Initially, try a full hard reset on the system. This requires removing the connecting all the cables to and from both the TV and receiver/home theater. additionally, unplug both from the mains and allow to discharge for an extended period of time (a couple of hours). The idea is to dissipate whatever residual power is inside both units and revert them to factory default simulating a full hard reset. Thereafter try again.

Should problem persist, I am tempted to suspect that the SC-PT865 is not sending the correct ID signals to the Plasma TV and therefore could not be recognized as 'Home Theatre System' but sensed the connection hence the 'others'. To confirm and if at all possible, try other Viera link capable devices such as Lumix Digicams, video cam and/or others. If the TV would correctly identify them through the Viera link, then you have confirmed then that the home theater is the issue. If on the other hand, the TV could not identify correctly these new devices and label them likewise as 'others', then it would be the Plasma TV in question.

As this would appear to be a software/firmware problem and since only 6 months, your best bet would be to seek warranty repair/replacement.

Good luck and thank you for using FixYa.

Posted on Feb 20, 2009

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Try to disable the TV sound first, and check if you will going to have an option for the Viera. If you have, you can then re-enable the TV sound. Try unplugging the power cable of the the unit for few hours.

Posted on Feb 20, 2009

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