Question about Creative Labs ZEN V Plus MP3 Player

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My zen is frozen on creative

My creative zen is frozen on creative how do I remove it

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  • Joseph Fucci May 11, 2010

    have you tried to reset it using the tiny hole on the side of the unit? if not stick something that will fit into this hole and push it down for 30 seconds this is the reset feature for this device.

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If a reset does not work then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Posted on May 23, 2009

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1 Answer

Reloading firmware on creative zen


Do you mean you want to update the firmware? Or your player is frozen?
If frozen, there's a hole in the left side of the device, the restart button is in there, find something thin enough and push it.
To update your firmware, go to www.creative.com and download the latest firmware installer, dock your zen with your PC and run the installer, following it's instructions as you go.

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My creative Zen is frozen


My creative zen froze as well but if u check the bottom of ur zen there is a reset button that just turns it off and on again sorry if it doesn't work ur welcome if it does!!!

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support for ZEN mozaic on the internet

http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

next go to Knowledgebase Solutions
entering the topic "frozen" will give a list of various solutions

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1 Answer

Hi my zen v plus has frozen


..have you tried to unplug the zen and reset it????

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I tried to remove a song, and now it is frozen.


if your ipod is frozen, hold down the center button and the menue button at the same ezact time. this should refresh your iPod

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Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

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Did you try the reset button on the side under the on/off slider?

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I have the 8gb Zen and I usually end up with a frozen screen when I upload music. I unplugged the Zen and then use a needle to reset the player. It located at the bottom right.

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1 Answer

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