Question about Yahoo Mail
When I log into my YH Mail account (non Pro), not everything is loading properly. The image of the button is there - but when clicked on (mouse down) nothing loads. It seems like there are a lot of 'dead' buttons/ links.Not only can I not 'compose a new message', but the following buttons do not work (load).
On the left hand side nav menu:
On the top nav menu:
My Pro Yahoo Account works fine too. I have checked all possible troubleshooting options from Yahoo Help those being: * Use a supported browser
* Cleared the browser cache
* Download the latest Java Runtime Environment
* Completely (temporarily) disable antivirus/antispy/firewall products
* Completely disable browser add-ons/plug-ins
* Sign on as an administrator
* Try another computer with a different ISP
Any help will be grand. As its come to my attention no-one really knows at the Yahoo help desk. :) B
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
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Posted on Jan 02, 2017
SOURCE: unable to reply, forward or compose new emails on my yahoo account, will not load emails properly. unable to access any tool functions along top yahoo page (ie check mail, new, what's new,mail classic
alot of the times, just going into internet options and setting everything to default, and clearing the cookies and files works about 50% of the time.
This is possibly a yahoo issue. If you use yahoo thru ATT, you can call ATT for support and they will escalate any valid issues to yahoo for you.
Their phone number is 1-877-722-3755
ask for tech support at the prompt
they can remote on your computer to see if it is a java issue or whatever
if they can replicate it on their computer also, they will create a yahoo trouble ticket and give you thier member service number. Yahoo resolves 85% of these within 48 hrs.
If they cant replicate it, then they will consider it a pc issue and refer you to connect tech or to best buy's geek squad.
Personally, I would also try sending emails in safemode, If you can do it in safemode, and not in reg mode, it is definately PC related.
To get to safemode, turn your computer off and when you turn it back on, tap the F8 button until you get an advanced screen. Pick safemode with networking with the arrow keys. Log in, click yes when it tells you you're running in safemode, and then when your on your desktop, which will look alot differnt, black background with big icons, click on internet explorer and go to mail.yahoo.com and see if it works now, if it does, like i said, its pc related. If it still cant, call ATT's support if you have thier DSL or U-Verse
Posted on May 02, 2009
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