Question about Yahoo Mail

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Can't compose new message, reply or click on buttons.

When I log into my YH Mail account (non Pro), not everything is loading properly. The image of the button is there - but when clicked on (mouse down) nothing loads. It seems like there are a lot of 'dead' buttons/ links.Not only can I not 'compose a new message', but the following buttons do not work (load).

On the left hand side nav menu:

New
Search
Empty (Spam)
Empty (Trash)
Add (Contacts)
Add (Folders)

On the top nav menu:

Reply
Forward
Move
Print
More Actions
View
Mail Classic
Options

My Pro Yahoo Account works fine too. I have checked all possible troubleshooting options from Yahoo Help those being:  * Use a supported browser
* Cleared the browser cache
* Enable JavaScript
* Download the latest Java Runtime Environment
* Completely (temporarily) disable antivirus/antispy/firewall products
* Completely disable browser add-ons/plug-ins
* Sign on as an administrator
* Try another computer with a different ISP

Any help will be grand. As its come to my attention no-one really knows at the Yahoo help desk. :) B

Posted by on

  • quickhelper Mar 23, 2009

    Problem seen in Yahoo Classic Mail. Can't click compose message or reply to emails. Only reading email is working. Yahoo's new mail interface is very bad. Even Inbox won't open.

  • Anonymous Mar 24, 2009

    Yahoo classic. Cannot compose a message. Every time I hit compose it redirects me to inbox.

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spincycleus
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SOURCE: unable to reply, forward or compose new emails on my yahoo account, will not load emails properly. unable to access any tool functions along top yahoo page (ie check mail, new, what's new,mail classic

Hello laurenloscia

alot of the times, just going into internet options and setting everything to default, and clearing the cookies and files works about 50% of the time.

This is possibly a yahoo issue. If you use yahoo thru ATT, you can call ATT for support and they will escalate any valid issues to yahoo for you.

Their phone number is 1-877-722-3755

ask for tech support at the prompt

they can remote on your computer to see if it is a java issue or whatever

if they can replicate it on their computer also, they will create a yahoo trouble ticket and give you thier member service number. Yahoo resolves 85% of these within 48 hrs.

If they cant replicate it, then they will consider it a pc issue and refer you to connect tech or to best buy's geek squad.

Personally, I would also try sending emails in safemode, If you can do it in safemode, and not in reg mode, it is definately PC related.

To get to safemode, turn your computer off and when you turn it back on, tap the F8 button until you get an advanced screen. Pick safemode with networking with the arrow keys. Log in, click yes when it tells you you're running in safemode, and then when your on your desktop, which will look alot differnt, black background with big icons, click on internet explorer and go to mail.yahoo.com and see if it works now, if it does, like i said, its pc related. If it still cant, call ATT's support if you have thier DSL or U-Verse

spin


spin

Posted on May 02, 2009

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Unable to reply, forward or compose new emails on my yahoo account, will not load emails properly. unable to access any tool functions along top yahoo page (ie check mail, new, what's new,mail classic


Hello laurenloscia

alot of the times, just going into internet options and setting everything to default, and clearing the cookies and files works about 50% of the time.

This is possibly a yahoo issue. If you use yahoo thru ATT, you can call ATT for support and they will escalate any valid issues to yahoo for you.

Their phone number is 1-877-722-3755

ask for tech support at the prompt

they can remote on your computer to see if it is a java issue or whatever

if they can replicate it on their computer also, they will create a yahoo trouble ticket and give you thier member service number. Yahoo resolves 85% of these within 48 hrs.

If they cant replicate it, then they will consider it a pc issue and refer you to connect tech or to best buy's geek squad.

Personally, I would also try sending emails in safemode, If you can do it in safemode, and not in reg mode, it is definately PC related.

To get to safemode, turn your computer off and when you turn it back on, tap the F8 button until you get an advanced screen. Pick safemode with networking with the arrow keys. Log in, click yes when it tells you you're running in safemode, and then when your on your desktop, which will look alot differnt, black background with big icons, click on internet explorer and go to mail.yahoo.com and see if it works now, if it does, like i said, its pc related. If it still cant, call ATT's support if you have thier DSL or U-Verse

spin


spin

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