Lib-152E autoloader no longer recognized after firmware update.
I recently updated the firmware in my Lib-152E. Unfortunately, upond completion of the upgrade, the Sony Tape Tool said "Firmware update completed successfully. You may now resume use of your tape drive", however, the Lib-152E was no longer recognized by the Sony Tape Tool. I tried rebooting, and now the Lib-152E is no longer recognized by the scsi card. I contacted sony support, and they were of no assistance whatsoever. Does anyone know of a way to reset the firmware or physically reapply a patch to this to get it to be recognized once again? I can't believe a firmware patch is unable to be reset somehow.
Re: Lib-152E autoloader no longer recognized after...
Try taking the dives out, connecting each one to your SCSI card and updating the firmware - wait at least 10 minutes afet Tape Tools says you can now use it again! This last bit is very important! Then, after you have done the update to each drive, replace the drives and try again.
I had the same problem with a TSL-SA500C and it woked fr me.
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I have to admit this is a tough one. You seem to have tried most things i would try 1st.
I would suggest trying to download an eval coy of another backup program such as backup exec 12.5 from the symantec website and trying that.
This enables you to eliminate the backup software from your enquiries and if you also enable BUEX to use its own drivers (rather than the standard windows drivers) then that is another thing eliminated.
http://www.trilan-it.com/ are pretty good near the Berkshire area if you need a field call to help sort the issue but i would try BUEX 1st as that will help diagnose the problem even if you dont wish to continue with their software
The LTO family drives all support a tape-related diagnostic spec called TapeAlert, and if you use a software product that decodes it and can dump out all of the settings related to firmware, error logs, etc ... then I have no doubt it will provide root cause. Check out http://www.santools.com/smart/unix/manual (the code is also ported to windows. There are links for TapeAlert reporting) Or go to http://www.tapealert.org for info on the spec.
I had/have a similar problem with a SONY SDX-700C.
Emailed Sony tech support (very helpful) who suggested sending them the diagnostics from their TapeTool utility (qv). They then recommended running the cleaning tape 3 times, which seems to get it working (but the 'clean me' light still comes on every 7-10 backups). Hope this helps.