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Dvd drive won't work

My Acer Acer Extensa 5620 no longer plays dvd's or cd's. I have Windows Vista installed and can't find the optical drive in the device manager to uninstall and reinstall the driver. Can anyone help?

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  • rick_puglies Feb 23, 2009

    There is no one screw to remove the drive that I can see. Any other suggestions to remove it?

  • rick_puglies Feb 24, 2009

    I did say that there was NOT one screw holding the drive. It looks to me that a big pannel on the bottom of the laptop must be removed to get it out. Is my laptop some how different?

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  • 2,653 Answers

The drive is probably defective. You can try to reseat the drive. Usually they're held in with one screw on the bottom of the laptop. Once you remove the screw you can just pull the drive out like a drawer and then stick it back in. If it doesn't work then it's likely that it's defective. You can get a replacement on ebay by model number or using the part numbers that are on the drive itself.

Hope this helps!

Posted on Feb 20, 2009

  • RescueTechLA
    RescueTechLA Feb 23, 2009

    If you see only one screw holding in the drive, just unscrew it and pull the drive out.

  • RescueTechLA
    RescueTechLA Feb 24, 2009

    Not every laptop is the same, I'm just giving you general information. Just use your best judgement and don't be afraid to pull out a few screws. On some models you'll have to remove the keyboard as well in order to fully release the drive. Once it is free, it will pull out very easily, you shouldn't have to force it.

    Let me know what happens.


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