Question about HP PSC 1350 All-In-One Thermal Printer
I have removed all the software with the exception of ( HP Image Zone Express, which will not remove itself ) with the remove function and reloaded with the supplied disk or from HP/support.com and the Director icon shows up on the desktop but it won't open up. Without the Director I don't know of anyway to scan and save to my computer. The printer had worked fine for 4 yrs and all of a sudden it had the Director problem.
I just fixed this problem on my husbands PC. Just click this link & download & install this critical update. For some reason it didn't install when I updated but I found it and when I installed it the HP director started working great again. If this helps you plz rate this as 'fixya'. If you have more quetions leave a comment & I'll be happy to help, Thank you kindly...
Posted on Feb 21, 2009
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"Scan to email" feature is dependent upon the TWAIN and MAPI supported applications. TWAIN and MAPI (Message Application Programming Interface) are standards that relate to "Scanning" and "Scan to email" features respectively. Applications have to support these to make use of HP Director. Not all email accounts are MAPI supported applications. The following are the ones which satisfy the MAPI criteria.
Microsoft Outlook Express 6
Microsoft Outlook Express 5
Microsoft Outlook Express 4
Microsoft Outlook 2000
Microsoft Outlook 98
Microsoft Outlook 97
AOL E-mail Version 8
AOL E-mail Version 5
AOL E-mail Version 4
If you are not using any of the above email accounts, you need to configure your email account with Microsoft Outlook/Outlook Express to use this feature. After configuring, you can use the scan to Email feature by perfroming the following steps.
1. Open HP Director/ HP Solution Center.
2. Click Settings -->> Scan Settings & Preferences --->> Scan to... Setup.
3. Select the available destinations and add them to the front panel destinations.
4. While scanning, you will receive a window showing the scan details which contains the section "Where do you want to scan?". Select "Email".
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