Question about SanDisk Sansa Clip MP3 Player

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My mp3 player wont get past the start up screen

Alright so heres what happened. I was walking to school today, and it started pouring outside. So i put my mp3 player in a dry pocket and it stayed fairly dry. It got some water on the screen but worked just fine after though, so i simply dried it off and thought it was good. But after 2 class periods i went to lunch and was listening to it, and then it just randomly stopped working. I was listening to it and then it just stopped playing the song, wouldnt let my switch songs, or even shut it off. so i had to hold the power button down for about a minute to get it to even shut off. so i just put it in my pocket until i got home from school. I tried to turn it back on and it wont get past the start up screen. all it will say is "sandisk" and do NOTHING else at all. i tried plugging it into my computer as well, but it wont even do anything. it just sits there plugged into the computer....so if anyone has any idea what i can do, or knows someone i can talk to that would, please helpppp! i would greatly appreciate it. and would also avoid getting grounded from my parents finding out my mp3 player broke =(

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Make sure the hold/lock is not engaged, and that you have reset the player.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Mar 23, 2009

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Posted on Jan 02, 2017

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