Question about NEC Electra Elite DTU 16D-2 Corded Phone

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Intercom not working

On a newly added extension....we can page some one over the intercom, and they hear you, but when they respond...you cannot hear their voice. It is the only one of our eight desks that acts this way. We have swithed out phones, but the same happens. Do you have to program the phone?

Thanks,

Ron

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  • rlblack Mar 09, 2009

    Greatly appreciated. Problem solved . Thank you for your efforts.



    Ron

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  • 63 Answers

Make sure that the person you are calling has the mike turned on.

Posted on Mar 08, 2009

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SO, Intercom*11, will page extension 11

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PLEASE, PLEASE try and help me...I can't tell you how much this would be appreciated. I have a Panasonic KTS4100 4 line phone (2 corded phones in our office, and one cordless). I have NO IDEA how to use...


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1 Answer

Re: Question


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From your phone(s) press PROG 21 and press the ENTER soft key (3rd key). Now press the SEL (3rd key) until it says VOICE CALL then press ENTER and EXIT. If you set it to this mode, the AUTO ANS button won't work.

If you select TONE, the Auto Answe button will work, making the phone VOICE CALL when lit and ring when not.

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1 Answer

Intercom


Are you referring to page all phones?

you have to put all phones into a ringing group first.

From extension 10 or 11

Feature 00
Left intercom
Left intercom
Press #502
At the group prompt, enter the group number you wish to use (1-4)
At the extension prompt, enter the extension number you wish to add to the group
It will say 1-assigned or 2-not assigned
Press 1 to assign it to the group
Repeat for all extensions
Feature 00 when finished

Now, to page the group, you will press "Intercom *7x (where x is the group number)

Example, Intercom *71 to page group 1

If you wish to put that on a button, you must go to each phone.

At each phone...
Press Feature 00
Press the button you want to program
Press the LEFT intercom button and *71 (for group 1)
Feature 00
Repeat at each phone you want the button on.

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