When I turn on my Philips SA9200 MP3 player, it does the philips and GoGear logos and then tells me that I need to use the Device Manager to repair the player. I got the Device Manager from the philips site, and all it has is the photo fixer. There is no Repair option, there are only applications called Lime, LimeAlive, and KillLIME. These applications do not run or open when clicked on in their folder. What do I do?
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Re: SA9200 device manager problems
OK - you messed up somehow. Instead of downloading the Philips Device Manager from Philips' official site, you have downloaded malware. The only legitimate source for the Philips Device Manager is www.usasupport.philips.com
Download the legitimate version and plug your mp3 player into the computer. The "Repair" button will then appear.
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The solution to a Code 10 error is to disconnect the mp3 player from your computer, uninstall all of the Philips software that came with the device, restart your computer, reinstall the Philips software, and THEN and only then - connect your mp3 player to the computer.
Use a small papaerclip, pin, or other device and insert it into the reset hole until the GoGear shuts off. You may have to download the more recent version of the software for the device at www.usasupport.philips.com even after doing the reset.
The verison of the Device Manager on the installation CD is not compatible with Vista. Grab the compatible version from www.usasupport.philips.com and enter in your model number SA9200/17 - on the next page click on "/17" instead of "/17B" -
on the next page, click on software and drivers; on the next page click on "Device/Firmware Manager" - this version is compatible with Vista
Grab the software directly from the Philips website at www.usasupport.philips.com - enter in your model #, click on software and drivers, then click on Device/Frimware Manager - this is a more recent version than that found on the installation CD.
Also, you can follow the FAQ process on the website which says "Player not recongized by PC"
If that fails, do a repair and a firmware upgrade: 1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website 2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new You will now be able to load the firmware upgrade by clicking on the update tab in Philips Device Manager. The firmware upgrade should resolve the issue permanently.
Try this link from the Philips site. It's what they said to do to put pictures on your player. I'm going to try it on mine soon. I'll post back and tell you how it goes.. I hope it works.. Just follow the instructions..
First, try uninstalling and reinstalling the software.
If that fails: Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor