Question about Dell Dimension 4600 PC Desktop

1 Answer

Starting whole system over

My computer has an incurable virus that will not allow me to get online. i want to reboot the whole system and start over, but i can't find my resource cd. is there any way i can start all over without it and get online? i don't care about permanently erasing everything. i've backed it all up. i used windows xp. i just want to be able to get online again.

Posted by on

  • 6 more comments 
  • somebodyelse Feb 19, 2009

    the program doesn't run on my computer. maybe i didn't put it on the cd correctly. don't know if it needed to be formatted.

  • somebodyelse Feb 19, 2009

    maybe i didn't copy the program to the cd correctly. i didn't see a selection for "mbam-setup.exe". i'm not too computer savy. what is the correct pathway for downloading this on a disc?

  • somebodyelse Feb 19, 2009

    when i try to run it on my computer, it seems like it's about to open, but it never does. nothing happens.

  • somebodyelse Feb 19, 2009

    still doesn't work even in safe mode. the origional culprit of this whole mess is a blue and grey box that says "security center alert" and the name is: Spyware.ISpynow. are you familiar with this virus and/or would you know how to remove it.

  • somebodyelse Feb 20, 2009

    do i try the same method of installing spyware doctor as i did the other one. i will try it.

  • somebodyelse Feb 20, 2009

    spyware doctor didn't work either. i have spy emergency on it and i cannot uninstall it for some reason. it saya it doesn't exist. do the backup discs come with windows xp?

  • Peter Steiert
    Peter Steiert May 11, 2010

    Do you have another computer in your house that you could use to format this hard-drive? Just let me know if you have another computer in the house and I'll give you directions on how to remove the infected hard-drive from the current computer and how to insert it into the other computer. No, your other computer won't be infected by sticking the infected hard-drive into your non-infected computer.

  • Peter Steiert
    Peter Steiert May 11, 2010

    If you have a Windows Installer Disc lying around I can help you accomplish your task.

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 447 Answers

Use another PC (or a friend's PC) to download a program called "Malware Bytes" (Google it). Transfer the program to the infected PC by way of a USB drive or CDR and run the scan and clean program. Hopefully this will allow you to access the web afterwards so you can update Malware Bytes to the latest version and do a more thorough scan. Should you need to reinstall Windows you are going to need a OS CD which matches your system's OS (XP Home, XP Pro, etc.) before you will be able to perform the reinstall. You may want to contact the manufacturer to order a recovery disc for your specific machine.

Posted on Feb 19, 2009

  • 6 more comments 
  • John Elliott
    John Elliott Feb 19, 2009

    Just to verify...The file you downloaded is called "mbam-setup.exe" and it should be 2.74mb in size.

    If you have written this to a CD you should click Start + Run and then browse to your CD drive (or USB drive if you used a USB) and select the "mbam-setup.exe" file. If the program doesn't run does it give you a reason for not running (or an error message perhaps)?

  • John Elliott
    John Elliott Feb 19, 2009

    Right click on the downloaded file (mbam-setup.exe) + Send To + DVDRW or CDRW Drive. Windows will prompt you that there are files waiting to be written to the cd. Follow the instruction prompts.

    If writing to the CD proves to be a challenge you may find it easier to use a USB drive for this operation, it's a simple copy and paste job then...


  • John Elliott
    John Elliott Feb 19, 2009

    Let's see if we can do this in safe mode.

    While booting the machine hit the F8 key a few times until you see a boot menu. Choose safe mode as the option for start up. You will need to login as Administrator.

    Once you've started Windows in safe mode try to install Malware Bytes. It may balk at being installed or run in safe mode but that's ok, it works fine in safe mode.

    You won't be able to update the software in safe mode but that's fine, we simply want to do a cursory scan and clean at which point you can restart the machine normally and do your updates and full scan.


  • John Elliott
    John Elliott Feb 20, 2009

    It's one of the myriad of fake security center alert bugs. Malware Bytes is one of the fixes recommended for that nasty but we obviously can't get it installed so we'll have to try something else.

    See if you can download and install Spyware Doctor.


  • John Elliott
    John Elliott Feb 20, 2009

    Just a follow up, hopefully you've had some luck cleaning up your PC but if you need to order the backup discs for your unit here is the link. Good luck!

  • John Elliott
    John Elliott Feb 20, 2009

    Yes, same method. It would probably be a good idea to check into ordering a recovery disc for your machine just in case you ever hand it down to someone else or sell the unit.Most of the time the cost of the cd is minimal.

  • John Elliott
    John Elliott Feb 20, 2009

    Generally the recovery disc will include a complete image of the original installation (Windows included) as well as the drivers for the OS. Boot from the disc and reformat/reinstall. Click on the link I provided within this thread for more info.


  • John Elliott
    John Elliott Mar 02, 2009

    Be sure to post back here once you've sorted things out (or if you have additional questions). Just curious how things turn out.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

On my desk top computer, I received a ThinkPoint (fake) Anti-Virus. I did CTRL, ALT, DEL. Task window opened and I deleted hotfix.exe. I also ran malwarebytes anti-malware. problem seemed to be fixed....


Run Malwarebytes again but before you do turn off system restore. There is probably a reboot hacktool in the restore volume. Windows will not allow Anti-virus programs to scan there by default so the only way to kill the hacktool is to turn of restore. The hacktool reinstalls the virus as soon as you reboot. So turn it off, run malwarebytes and another program called Cureit! http://www.freedrweb.com/cureit/?lng=en save to desktop (it's free too) when you run the program it doesn't install it runs a quick scan first then offers you a full scan after the quick scan. Also a very good program. Run them both. After you're done turn system restore back on and create a new restore point. Good luck
If this helps you resolve your problem, please
consider giving me a good rating .It will help me
as well. Thank you.

Oct 26, 2010 | E-Machines eMachines Desktop PC

1 Answer

I have an acer 5000 laptop with an anti-virus that is the virus i believe i need to reboot the whole system and start from scratch. i have the reboot cd's that came with the laptop but i dont no what steps...


Hi ,
By doing a recvovery that takes to the factory settings all the data tha thad been added after buying the computer will be lost so if you have everythig important you can back iy up
Turn the computer on insert the disk in the drive and then turn the computer off.Disconnect any external devices conencted to the computer along with the internet cable and then when you turn the computer on or as soon as you press the power button to turh the computer off start tapping the ESC key on the keyboard util you get the boot menu.You will get the list off boot menu form there select cd/dvd drive and then hit the enter key.The computer will boot up from the disk and then it will say starting pc recovery and will bring up the recovery page.Click on next until you get a page that has advance option once you have that on the screen click on it and then select destructive recovery and again click on next.
The recovery will start on its own and it will show you the % it has completed.Once it reaches 100% click on restart and then one it comes back need to do the basic setup for the computer like selecting the country ,time zone ,state and everything .After that the computer will boot up to the desktop.And whatever viruses you had would be removed .

all the best

May 19, 2010 | Computers & Internet

1 Answer

Slow allowing us to connect to the internet, also in letting us travel through the internet


Hi i'm Rain.
The problem your having is due to a lack of cleanibg.
I will walk you thru the steps to clean your computer.
  • Click Start.
  • Then click All Programs.
  • Now click Accessories
  • Now click on System Tools
  • Then click Disk Cleanup
The Disk Cleanup window will open. You can check all of the boxes and click next.
You computer will now clean its self of unneeded files. Allow this action to complete .

Now that you have done a disk cleanup, let's do a Disk Defrag.
  • Click Start
  • Now click All Programs
  • Now click Accessories
  • Then click System tools
  • Finnally click on Disk Defrag
This action will put all files in the correct order and clear needed space for the Hard Drive
Click on Defrag to start.

The next step is to ensure you dont have viruses.
{ Click here } To scan and clean your computer of any viruses.
EST Online Anti virus scan is a Microsoft data base
designed to locate and remove any type of virus.

  • Click on the green EST Online Scanner tab.
  • Except the lisence agreement
  • Click Start
  • Check both boxes because you want a complete scan.
  • Download the needed file { You will be prompt to except a download file. Except the file and install it .
Allow the EST Online Scanner to clean your system of spyware,viruses and more.
I hope this information has been helpful.

Nov 25, 2009 | Dell Dimension 3100 PC Desktop

2 Answers

I want to restart my whole system


you need to run the recovery for the laptop it must be one of the keys shown when u start your laptop

Jun 19, 2009 | Soyo KT400 Dragon Ultra (SY-A30A0) PC...

1 Answer

Dell E310 Dimension that won't go on!


Boot the computer into safe mode. Run full-system anti-virus scans to ensure that the system is virus free and to remove any infections that may be present. Reboot system.

Instructions for booting into safe mode:
1) Start system
2) As system is starting, press F8 key
3) Boot menu will come up asking how you want to boot - choose Safe Mode and press ENTER
4) Your computer will start with limited services, no internet connection, etc. This will allow you to check the system and scan for viruses without interference from non-essential services.

Let us know how it turns out.

Hope this helps. Please take a moment to rate this solution. Thanks.

Mar 16, 2009 | Dell Dimension E310 PC Desktop

1 Answer

Dell computer while online sign says encountered


Hi,
Scanned whole computer with the antivirus or antispyware.Sometimes it happen because of virus infection. One of my friend also facing same problem.and after scanning we got almost 70 viruses..Boot from Safe mode and scan.If you still get the same error then try to repair your operating system.

Thanks

Mar 05, 2009 | Dell Dimension 2400 PC Desktop

2 Answers

Fix registry virus


Install updated full version of antivirus like avg 8, avira or avast. It surely removes Viruses from your system. Scan your computer with it. After Scanning, reboot your computer. If your computer won't recognize you D drive due to virus blocking it, so Just copy your antivirus installer to your pen drive. Or, you can download free antivirus from the net. Go to this link www.free-av.com

Dec 27, 2008 | Gateway GT5220 PC Desktop

1 Answer

I have an hp laptop which has a trojan virus and will no alow me to do anything. Do i have to pess alt F10 to start reboot as i do on my sons acer


hopefully you have an anti virus/spyware programme installed, if so keep pressing F8 on boot up to get you into safe mode, this will not allow the trojan to run.

When you get the list on screen choose safe mode, then when windows starts, choose the administrator account, go straight to my computer>properties>system restore tab, and turn off system restore.

Run your anti virus programme and then when the trojan is found and then reboot pc, then turn system restore back on.

Sep 10, 2008 | Computers & Internet

1 Answer

Starts then reboots


Try to use other anti-virus programs, there maybe viruses that your previous cleaner can't detect. If that wont solve your problem it is best to reformat your pc then install a new operating system, just be sure to backup your data first.

Jul 22, 2008 | IBM NetVista PC Desktop

1 Answer

Probable virus / spyware attack


Hello,

You computer is really infected by virus and other spywares and malwares. Please try to reboot in safe mode bt preezing "F8" at first boot. select safemode with network and then enter.

when windows appear go to www.precisesecurity.com/antivirus/online-scan.htm

and then scan your computer online.

However; when the solution won't resolve the from safe mode windows go to start then, all programs, accessories, system tools, system restore click

then restore your windows to date where in no virus or in windows working properly date backward.

after restoring , download and install the antivirus..found here: http://free.avg.com/

note: uninstall the current antivirus if there is, two antivirus not advisable.

melnavz


Jul 07, 2008 | HP Pavilion a420n PC Desktop

Not finding what you are looking for?
Dell Dimension 4600 PC Desktop Logo

62 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18330 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...