Question about Dell Dimension 4600 PC Desktop

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Starting whole system over

My computer has an incurable virus that will not allow me to get online. i want to reboot the whole system and start over, but i can't find my resource cd. is there any way i can start all over without it and get online? i don't care about permanently erasing everything. i've backed it all up. i used windows xp. i just want to be able to get online again.

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  • somebodyelse Feb 19, 2009

    the program doesn't run on my computer. maybe i didn't put it on the cd correctly. don't know if it needed to be formatted.

  • somebodyelse Feb 19, 2009

    maybe i didn't copy the program to the cd correctly. i didn't see a selection for "mbam-setup.exe". i'm not too computer savy. what is the correct pathway for downloading this on a disc?

  • somebodyelse Feb 19, 2009

    when i try to run it on my computer, it seems like it's about to open, but it never does. nothing happens.

  • somebodyelse Feb 19, 2009

    still doesn't work even in safe mode. the origional culprit of this whole mess is a blue and grey box that says "security center alert" and the name is: Spyware.ISpynow. are you familiar with this virus and/or would you know how to remove it.

  • somebodyelse Feb 20, 2009

    do i try the same method of installing spyware doctor as i did the other one. i will try it.

  • somebodyelse Feb 20, 2009

    spyware doctor didn't work either. i have spy emergency on it and i cannot uninstall it for some reason. it saya it doesn't exist. do the backup discs come with windows xp?

  • Peter Steiert
    Peter Steiert May 11, 2010

    Do you have another computer in your house that you could use to format this hard-drive? Just let me know if you have another computer in the house and I'll give you directions on how to remove the infected hard-drive from the current computer and how to insert it into the other computer. No, your other computer won't be infected by sticking the infected hard-drive into your non-infected computer.

  • Peter Steiert
    Peter Steiert May 11, 2010

    If you have a Windows Installer Disc lying around I can help you accomplish your task.


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Use another PC (or a friend's PC) to download a program called "Malware Bytes" (Google it). Transfer the program to the infected PC by way of a USB drive or CDR and run the scan and clean program. Hopefully this will allow you to access the web afterwards so you can update Malware Bytes to the latest version and do a more thorough scan. Should you need to reinstall Windows you are going to need a OS CD which matches your system's OS (XP Home, XP Pro, etc.) before you will be able to perform the reinstall. You may want to contact the manufacturer to order a recovery disc for your specific machine.

Posted on Feb 19, 2009

  • 6 more comments 
  • John Elliott
    John Elliott Feb 19, 2009

    Just to verify...The file you downloaded is called "mbam-setup.exe" and it should be 2.74mb in size.

    If you have written this to a CD you should click Start + Run and then browse to your CD drive (or USB drive if you used a USB) and select the "mbam-setup.exe" file. If the program doesn't run does it give you a reason for not running (or an error message perhaps)?

  • John Elliott
    John Elliott Feb 19, 2009

    Right click on the downloaded file (mbam-setup.exe) + Send To + DVDRW or CDRW Drive. Windows will prompt you that there are files waiting to be written to the cd. Follow the instruction prompts.

    If writing to the CD proves to be a challenge you may find it easier to use a USB drive for this operation, it's a simple copy and paste job then...

  • John Elliott
    John Elliott Feb 19, 2009

    Let's see if we can do this in safe mode.

    While booting the machine hit the F8 key a few times until you see a boot menu. Choose safe mode as the option for start up. You will need to login as Administrator.

    Once you've started Windows in safe mode try to install Malware Bytes. It may balk at being installed or run in safe mode but that's ok, it works fine in safe mode.

    You won't be able to update the software in safe mode but that's fine, we simply want to do a cursory scan and clean at which point you can restart the machine normally and do your updates and full scan.

  • John Elliott
    John Elliott Feb 20, 2009

    It's one of the myriad of fake security center alert bugs. Malware Bytes is one of the fixes recommended for that nasty but we obviously can't get it installed so we'll have to try something else.

    See if you can download and install Spyware Doctor.

  • John Elliott
    John Elliott Feb 20, 2009

    Just a follow up, hopefully you've had some luck cleaning up your PC but if you need to order the backup discs for your unit here is the link. Good luck!

  • John Elliott
    John Elliott Feb 20, 2009

    Yes, same method. It would probably be a good idea to check into ordering a recovery disc for your machine just in case you ever hand it down to someone else or sell the unit.Most of the time the cost of the cd is minimal.

  • John Elliott
    John Elliott Feb 20, 2009

    Generally the recovery disc will include a complete image of the original installation (Windows included) as well as the drivers for the OS. Boot from the disc and reformat/reinstall. Click on the link I provided within this thread for more info.

  • John Elliott
    John Elliott Mar 02, 2009

    Be sure to post back here once you've sorted things out (or if you have additional questions). Just curious how things turn out.


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On my desk top computer, I received a ThinkPoint (fake) Anti-Virus. I did CTRL, ALT, DEL. Task window opened and I deleted hotfix.exe. I also ran malwarebytes anti-malware. problem seemed to be fixed....

Run Malwarebytes again but before you do turn off system restore. There is probably a reboot hacktool in the restore volume. Windows will not allow Anti-virus programs to scan there by default so the only way to kill the hacktool is to turn of restore. The hacktool reinstalls the virus as soon as you reboot. So turn it off, run malwarebytes and another program called Cureit! save to desktop (it's free too) when you run the program it doesn't install it runs a quick scan first then offers you a full scan after the quick scan. Also a very good program. Run them both. After you're done turn system restore back on and create a new restore point. Good luck
If this helps you resolve your problem, please
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I have an acer 5000 laptop with an anti-virus that is the virus i believe i need to reboot the whole system and start from scratch. i have the reboot cd's that came with the laptop but i dont no what steps...

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The problem your having is due to a lack of cleanibg.
I will walk you thru the steps to clean your computer.
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