1) fax problems 2)change drum (already did but nd to chng count?
The roller on the auto feed (top) on our Brother MFC8840D, raises and does not lower to do fax/copies. I try lowering it to have paper just touching it and it usually stays unfixable for days.Also, cover does not fit tightly as when newer, with one side slightly "off", but that, too, used to be overcome by holding even pressure along the cover.. then paper would feed fine.
2)"Drum needs changing" command comes up daily, but I changed cartridge and drum recently.. I didn't know how to reset counter, which it seems to want.
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Possibly. The Fax Journal has the last 200 faxes (incoming or outgoing). Press Menu then select Fax (up and down arrows). Press Set, and use the navigation keys until Setup Reports or Report Settings appears. Then press Set and use the navigation keys to find the Act. Interval or Journal Period. Press Set again and a length of time for the Journal (anything but off). Press Set again. (If you use the 7 day count-down, you will get additional queries for day of week and time of day for the start of the count-down.) Press Stop/Exit and the Activity Report will print when 200 faxes are in memory, the memory is full or the desired time frame. (The setting of 50 faxes will print at every 50 faxes.) After printing the report, these entries will be deleted.
I hope this helps.
Cindy Wells (if the report was already generated, you won't get the old entries. Similarly if the memory was cleared after an Out Of Memory error, you won't find this entry. If Fax Storage was on, you may be able to actual get the original Fax. Menu > Fax > Remote Fax Opt > Print Fax or Print Document. Then Start and when all stored Faxes print hit Stop/Esc.)
If drum is a genuine Brother, then open the rear door and look at the fuser rollers, if you see toner or partial images on the rollers you need a new fuser, if the fuser is clean, look at the drum surface and if you see parts of last print then the drum is bad. In reports, print the user options list it will give the total print count. The fuser is worn out around 80 to 100,000 prints.
the only time i've seen the drum affect paper feeding is if paper jams in the drum unit. i would use your current drum until print quality decreases to an unacceptable level. it will not shut down, and you will not see a "change drum message." if your paper feed problem is centered around the cassette/paper pickup area, you can try cleaning your rollers with water and a soft rag, and also make sure your rear paper stopper in cassette isn't pressing too tightly against the rear of paper stack. best to leave 1/8" gap, otherwise paper will not lift properly to the rollers.
make sure the rear part of your paper tray is not pressed too tightly against rear of paper. it will prevent the paper from raising up fully to the feed roller. you can also try cleaning the feed roller if that doesn't do it.
If you have changed drum AND toner, and reset drum count, cleaned scan slit glass on lit then only other thing to clean that can cause dirty prints is laser glass, (remove drum, inside where drum goes there is a slit the rund width of printer on inside middle "ceiling"
The orange piece I take it is the lower heat roller at rear, cleaning this is not going to fix anything.. this area called the fuser sometimes the fuser wears the coating off the upper heat roller (above orange one) and leaves like a smudge mark on prints, like I say cleaning wont fix replacingfuser with new would be what is required
I find a lot of grey shading on prints on this model are from faulty toner cartridges, next is drum then worn fuser roller... Stop a print half way (timing) in machine remove drum and look at print, after drum but pre fuser ,to see if image is ok before entering fuser, then we know if that is your problem