Question about NEC Dterm DTP 16D-1 Corded Phone

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Change to a new voice mail

There was someone that worked here b4 an
I can't get there name off an put mine there

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I believe that is done from the main PBX via the html interface...haven't seen it done by the phone

Posted on Feb 24, 2009

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How to leave a voicemial message


There are three elements to voice mail; having a Panasonic brand voice mail system, recording the greetings, and setting call forward conditions. Which ones have you done?

The default access to voice mail is extension 500 on the intercom, but we used to use 165. When you dial it, the lady says "welcome to the Panasonic voice processing system". If she doesn't or you're asked for a password, or you have not done the tutorial, then you need to do that and it guides you to the setup of the greetings, name, and password change. After that, you dial *710x 500 (or your VM access) # on the inercom to set call forward to voice mail, with 4 being no answer (my preference since it gives me the option of answering the 2nd call or letting it fall to voice mail), or 5 for Busy/No Answer.

The message manager (mailbox 998) and the system owner (mailbox 999) has the ability to access and change how the voice mail system performs. The owner can change your name for the directory or reset your password and/or
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This will be an incomplete answer because you asked an incomplete question.

The first pat of your question involves access to the voice mail system. You can change it from a PC with software to access the system, or from the system manager's mailsbox (999). WHen the system was installed, you should have been given instructions and a password to that mailbox. You log into the manager's mailbox and select options 6 then 1 then 1 to edit or 3 to reset the password.
Easiest for you is to reset the password and make each mailbox owner do his own name, password, directory characters, and greetings.

There are at least 2 ways to get someone's call to voice mail. The first is by setting call forward at the phone. That's the *710x (VM) # that you dial from the intercom. My voice mail system is at ext 165, so I use *7104165# to send it to VM only when I don't answer. The 4th digit options are 2 for all calls, 3 for busy 4 for no answer, and 5 for busy/no answer. Once you set it, the FWD/DND button functions as a selector.

The second way is, if you know the person is not going to answer, you set up a VM Transfer button.
That's where you take a spare button of the 24, label it, and dial the following. PROG press the button 94 (VM) ENTER. Again, mine is 94165.

The 3rd way involves system programming and has to be set up by the system installer. It involves extension intercept and has timing parameters and destinations that need to be programmed.

I think I got most of your question answered. Post again if you have any questions.

Carl




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1 Answer

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If your system is a Nortel Callpilot just log into your mailbox, then press 8, the first option "Record your name in the company directory" is what I think you're looking for.

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If you change recordings on a voice mail box that does not change the settings for the mail box location. There will be a section to enter the name of the mail box owner (not a recording) and that is used for the directory.

I am not familiar with NEC voice mail systems but typically you can have different voice mails and different versions of phone system that all program differently. You should have an "administrator" guide for your voice mail so someone can make changes like this. I have no way of helping you find this and it will depend on your voice mail NOT the model number of your phone which can be used with different systems and voice mails that all program differently.

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