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The door springs are attached to the bottom of each side of the door. You have to pull the dishwasher out far enough to see the area or all the way out if you have sides on yours. It hooks on the door and another hook on the washer frame. Post your model number HERE to find a diagram and parts.
One approach would be to apply plumbers grease to the wheel (simple) axles turn on. It would be if you can pull the wheels, apply the grease and reassemble the wheels. The plumbers grease can be bought in a tiny tin at any real hardware stores.
Longer term fix would be to replace the wheel assemblies with new/replacement parts.
Either a spring or a door cable. On newer Kitchenaids and Whirlpools, it is usually a "cable" made of rope and plastic that breaks, not the spring itself. Get me the complete model number and I will look it up for you...
Sometimes this is caused because something is now rubbing. Make sure:
The screws are secure to the counter,
The d/w is perfectly level,
The legs are all tight to the floor,
If the back legs are wheels then shim with wood blocks.
If it still squeeks then you have a warranty problem.
Feel free contact me again! Please give me a rating here at fixya.com before you sign off Thank you, Harvey your Master Plumber
My dishwasher model DU3003XL0 has a similar problem. It happened yesterday. I had opened the door all the way, and then I heard a loud clunk sound. I suspect it is the spring mechanism in the door, and am ordering new springs, and hope to fix it myself. Wish me luck.
Common issue with this dishwasher. Easy fix though!! KitchenAid uses a nylon string that connects the hinges to the springs located along the bottom edges of the dishwasher. I had to pull mine out to perform this service. The nylon string seems to dry out and vibrates as the door opens and closes. All that needs to be done is put some Vaseline or other appropriate lubrication all over the nylon string. Especially where it passes through the roller and stationary guide. That will take care of any squeeking or grinding when opening or closing the door. Be careful as your door will now open just like it did when it was new. Now if I can only figure out how to keep my door from popping open during wash cycles!!!