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turn the utility water off at the mains
remove the handle and the tap insert
go to the local hardware shop or plumber supply with the insert and get a new one
the problem is that the shaft corrodes and jams up and the
"O" ring is hard and along with the corrosion will not seal off
best fix is a new insert
If the handle is hard to turn it is most commonly caused by water deposits in the handle or in the cartridge below. I would try removing the handle to ensure it turns freely when not installed on the faucet. If not you can clean it with CLR to remove the water deposits that are making it difficult to turn. If the handle turns freely when not installed you will need to remove the cartridge and inspect it to ensure it is not broken or damaged in any way. There could be debris in the cartrige that has either made it hard to turn or broken the ceramic disks. Our handles are easily removed by turning the bell shaped ecutcheon below the lever or cross handle. There are not set screws that hold them on. If you need further information feel free to call me at 1-800-334-0455. Press 2 for tech and ask for David Scarborough.
The handle adapters can be tightened by turning them clockwise and loosened by turning them counterclockwise. If the faucet manifold may need to be lined up parallel behind the wall and moved forward as well. Here is the parts breakdown for your faucet,
The first solution is of course correct. However I found it almost impossible to remove the spout assembly. It was very stiff and it was difficult to get any leverage to force it off without damaging the finish to the tap as a whole or damaging the sink.
What I found was that if you poured boiling water over the tap/faucet it eased the stiffness and having done this several times - ie about 5 kettle loads of hot water, I managed to remove the spout. It helps if you reconnect the hose directly to the outlet under the sink (ie not via the faucet). THis allows you to run cold water through the tap whilst pourung boiling water over the outside of the tap. The cold water shrinks the copper/brass components whilst the hot water expands the spout assembly. Once off, it is possible to clean the inside of the assembly to remove corrosion or calcium deposits to say nothing of old "O" rings.
I also used a kettle descaler between dousing with boiling water in the hope that some of it would seep down within the assembly.
It took me three attempts to do this. I was almost going to spend UK pounds 430 or US dollars 670 and buy a new unit. So do not give up and I hope this helps. It swings backward and forward now perfectly.
Moen products almost all have a lifetime warranty. I know they have a website because I queried & found a phone number called them & got replacement guts for my unit for about $8.00,
Quality counts in my book!
you didnt mention which side hot or cold?
it sounds like its scaled up & the o ring has dried out so it could be a case of replacing o ring & regreasing. ifits when you turn either hot or cold & its stiff then a replacement cartridge will required