GN 1000 lifter/GN9350 headset with Nortel NTDU92 phone
We recently started using the NTDU92 nortel phone in a VOIP setting. On our old Meriden system we were using the GN9350 headset with the GN1000 lifter. We are able to use it with this new system if we are by the phone to hear it ring. But we have not been able to get it to ring into the headset so we can answer it remotely. Do you have any ideas for us?
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If the party you call cannot hear you, check two things:
1- while on phone with the party, change the configuration dial on the headset base to 1. (We have Nortel phones and it must be on 1 for headset and mic to work with Nortel phone sets.)
2- Push IN on the headset volume control. Pushing IN activates or deactivates to MUTE feature on the headset.
The ring from the telephone is picked up by the internal microphone on
the HL10 Handset Lifter, typically for most phones, the lifter sits
directly over the speaker grill on the telephone where the sound comes
out. For telephones that curve out on the left side and don't have a
straight edge, there is an accessory called a "Ring Detector" which is
used. Here's a link:
the internal mic on the lifter has gone out, you can plug the ring
detector into the handset lifter and just stick the ring detector over
the speaker grill to pick up the ring. Plugging this into the lifter
will bypass the internal mic, this accessory would have come with your
HL10 lifter. You can also check the ring volume on the telephone, and
you can also try adjusting the ring tone on the phone (sometimes it will
pick up one ring tone better than another). Here is a link below if
you need to order a new ring detector: HL10 Nortel Adapter Kit 63014-01
Your solution will depend on what type of phone and headset you have. I have a Polycom 501 IP phone with a headset jack and a GN Netcom 9125. I'm not using the lifter right now, but I seem to recall that an easy way to make it work was to plug the curly cord of the phone's handset into the bottom of the base unit, so that the cord went from the base of the headset to the headset jack on the base of the phone.
I am personally using a Plantronics CS60 wireless headset with a Meridian Nortel M2006 Phone and it works just fine.
Here is how you can setup the Plantronics CS60 wireless headset.
NOTE: Before setting up the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.
The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:
1. Return the headset to the charging base.
2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.
3. Let go of both buttons. The red light should continue to flash.
4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.
5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.
6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.
It sounds like your microphone volume is too loud. Get someone on a call with you so they can tell you how it sounds as you adjust it. Turn down the mic volume by pressing the + & - buttons on the earpiece together once which puts the earpiece into mic adjust mode. Then decrease the mic volume by pressing the minus button a few times until it sounds right. The earpiece will automatically revert to normal mode within a few seconds.
If this doesn't work it may be that you need to adjust the compatibility setting for the new phone. This is the small black dial on the base station. The most common setting is 'A' but you may need to experiment with other settings for that phone.
It only picks up certain digital rings. I changed the ringer on my phone and had the same problem. To fix it, I had to plug in the little microphone that plugs into the handset lifter and place the mic over the ringer speaker. Now it works fine.
Generally you will get a ring in the headset when a call is detected by the lifter that you use or if you don't have a lifter then you would have to use the little microphone that comes with the unit and affix that to the speaker on your phone so that your GN 9120 knows when to alert you of a call.