Question about Microsoft Zune JS8-00001 Digital Media Player

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How to turn it back on like is there a code or something??

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  • discichick Mar 09, 2009

    I have the same problem. Have tried all of above. Nothing happens at all. Did the hold back and up. Did the move to bigger usb. Nothing is happening. My computer does nothing when I plug it in to it. The screen is black. Please tell me there is a way to fix it. Thank you in advance.

  • http://forums.zune.net/default.aspx http://zunescene.com

    oh boy, more info pleez!!

    Black screen and no response?
    Did you leave it charging for a full 3 hours?
    What is on the screen when you plug the Zune in?
    Did you try pushing the Lock button On, then Off?
    Press and hold the Play/Pause button until the Zune logo appears?
    Did it ever work for you at all?


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  • 38 Answers

Discichick. Neat nickname...

.. Well, the reset trick (back & up) won't work if there is no response **at all** on your Zune. I'd suggest you take a look at this article and try the steps listed there. Also, if you have a friend who has a Zune, borrow their sync cord to try & charge it up (buy a new one @ $20 +/-??). Or try charging it on a different computer.
.. Is the warranty still in effect? Then maybe get a Repair Order opened online or call Zune support to get it done (1-877-438-9863).
.. I think it may be the sync cord primarily, since your computer should detect the Zune whether it has a charge or not.
.. It also may be that the connector tab is broken (somehow) and thus nothing is gonna work right. Take a look inside the connector slot and see if the tab looks odd. Which is a dumb thing to say since I can't define "odd" in any way logical. Look see if it is not straight and aligned, I guess would be best.

Posted on Mar 10, 2009

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1. Connect the USB between the computer and ipod. Be sure to have the latest version of itunes

2. Go to the ipod summary and click restore. Be sure to back up everything.

Note: Because you need to reset the ipod. Any files will be erased. Be sure to backup any files, Like i said above on step 2. After it resets, you can put it back to normal.

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