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Please be noted that your voice recorder memory should show as a drive letter in your explorer, if not, you need to take out your memory card and connect using a card reader, or plug-in to card reader slot if there's any on your computer.
You may check out this memory card recovery tutorial also
Unfortunately when a driver wont install it is either a problem with the circuits or the device or a problem with the software. It could also be a problem with the computer that is being used to download. I would try a differnt computer with a differnt operating system, such as windows XP. If the down load is successful then you know what time it is.