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Scan failed to start

Active  or full scan of symantec endpoint protection 11.0 does not start..even when i put my pen drive  in and press scan for viruses, scan does not start..wt to do now???

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  • frodbonzi Apr 26, 2009

    exact same problem.... reinstalled a couple times, no change... anyone solve it?

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  • 33 Answers

Hello!

You need to reinstall the Symantec software to fix this problem.


please rate my solution:)

Posted on Feb 20, 2009

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HP laptop - Symantec Endpoint Encryption.. I bought a computer from an ex-teacher. I can't log into computer because it says: "The computer is locked for failure to communicate with the Symantec...


try inserting a bootable dvd and on restarting boot from the dvd.reove all the previous components from the system by formatting it and install fresh version of windows.
good luck

Sep 02, 2011 | Operating Systems

1 Answer

WHEN I INSERTED PEN DRIVE THEN THIS ERROR SHOW


Hello,
Please follow the bellow link,
Your computer affected with virus,and auto run program is running .
Hello ,
No need to download the driver for your pen drive.


If you can not open your pen drive there is a serious problem in your PC.I think your pc is infected with virus.
If want to confirm follow the steep.

PEN DRIVE CAN NOTRECOCKNIZEV OR NOT OPEN b> b>I think it could be due to virus activity. Some virusmake the contents of the drive hidden, that's why user can't see the files and the space available for use is less than thecapacity and also can not open the drive. It issuggested that go to FOLDER OPTIONS - and select SHOW HIDDEN FILES. It may showthe hidden files. If can not show ,hidden file (tools >folder option>view> check on show hidden file>check off hide protected and checkoff hide extension) now can see all hidden file in c drive. If not think...... For ensure again run>type> msconfig > hit can not open ms config if virus effected run >type> regedit>hit>can not open registry if virus effected run >type >gpedit.msc>hit can not open group edit policy if virus effected Otherwise, ifyou don't have any vital data on the drive, just format it in another pc.Pleasenote, before insert the Pen drive .Go to run command from start menu OR Press Win key+R and type gpedit.msc and hit>Usser configuration >system>turn off auto play >enable>use down arrow key select all drive >apply >ok. Control panel>administrative tools > service>select any word in right side and presss for select Shell Hardware Detection> d -click >use down arrow key>disable >start. And now can insert pen drive and format. Hope this wouldfix the issue and . Youshould fully scan by f-secure bootable cd or any another antivirus bootable cd.Just insert the disk and restart. Follow bellow the download link. http://www.askvg.com/download-free-bootable-rescue-cds-from-kaspersky-bitdefender-avira-f-secure-and-others/ you wouldbe able to enjoy the full capacity of the disk. Try to be sure follow these youshould delete partition and create new partition and format your all drive. Now install fresh O.S. Hope it will help you

http://www.fixya.com/support/t7700913-usb_not_formating

Hope this helps.

If you are helped you can rate on the 4 thumbs and post a short comment,because,
this is the free side and I can get the chance, to help people like you .
Thanks for using fixya .

Jan 25, 2011 | Operating Systems

6 Answers

I want to a free antivirus software down load


You could try Avira Antivirus or Avast. I recommend Avast. Go to http://www.avast.com/en-eu/free-antivirus-download
And here is the link for the free licence: http://www.avast.com/en-eu/registration-free-antivirus.php
You will have a licence for a year.
If you need further assistance leave a comment.

Jun 26, 2010 | Microsoft Windows Live OneCare 2.0...

1 Answer

We are facing intrusion and serious virus infection problem though we have Symantec Endpoint Protection antivirus programme installed in our system


A antivirus program is not enough to protect your sytem from the dangers ever evolving web nowdays. You also need to have programs for malwares, spywares, root-kits and etc.....to get rid of those nasty dangerous objects too. If your current antivirus is not very effective to protect your system you can always switch to a much better antivirus program ie on the markets today.

May 20, 2010 | Operating Systems

1 Answer

Unblock Pen Drive Blocked By Symentec Endpoint


They may not want you to mount USB drives on the computers, right?

At any rate,

If they haven't disable USB through BIOS and the computer has USB boot setup, you could load a small linux kernal and boot it from your drive.

http://www.bootdisk.com/pendrive.htm

Again, there may be a reason why the administrators have done this, so you may want to just ask the administrators what to do.

Mar 27, 2010 | Acer Operating Systems

1 Answer

Removal write protection pen drive


In the Write Protected error, we can’t write or copy any data in our flash drives and even can’t format the drive.

There are many reasons that cause this problem, let’s see solutions of them.
Solutions:

First of all try to locate a small switch (if any, that you may have not noticed) at some place on the drive or memory card reader. This is the prime reason for this error. If there is one, switch it to the other side to turn the protection off.

Yes I know this problem is also occurring these days without this switch but not to worry. Just Download this helpful software from here and run it to execute a “low-level format” on the drive. This software is quite handy and may take few attempts to actually remove the error.

The problem can also be caused by some virus activity so just get it scanned by some updated good anti virus which may solve your problem.

BUT if none of the methods listed above solves your problem then your pen drive might have gone corrupted, so just get it replaced.

Sep 12, 2009 | Microsoft Operating Systems

3 Answers

AUTORUN.EXE & RECYCLE VIRUS


You need to do a low level format on the pen drive and the system drive. I have found by using programs like kill disk is the best way to get rid of a worm virus. A regurlar format will not work, unlike what they say to you. Kill disk will stop all running prorgrams on the drive. What it does it rights zero to the pen the drive. After that you need to do the same to your system drive. Otherwise you will be back to square one.

Aug 09, 2009 | Operating Systems

2 Answers

Which is the good antivirus for windows 2003 server


1. SYMANTEC ENDPOINT PROTECTION
2. bit defender
3. ESET NODE32

Apr 23, 2009 | Microsoft Windows Server 2003 Enterprise...

2 Answers

How do i get rid of a W32.SillyFDC virus


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  4. Navigate to the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"

  5. In the right pane, delete any values associated with the worm.


  6. Exit the Registry Editor.

Dec 18, 2008 | Microsoft Operating Systems

5 Answers

Windows xp


First thought: Not a legal copy or not activated?
Second thought: A virus or spyware? Have you run a full virus scan and a separate antispyware scan?

I don't know if either of these will work, but give them a try (especially the full anti virus and anti spyware scans). I use AVG Antivirus Free and AVG Antispyware Free. I also use ZoneAlarm Free as my firewall to prevent hackers getting access.

I have had a somewhat similar problem (years ago) which turned out to be some malicious spyware controlling access to some Administrator functions.

Good luck

Apr 06, 2008 | Microsoft Windows XP Professional

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