Question about PIONEERPOS StealthTouch-M5 15 Inch All-in-One Touchcomputer PC Notebook

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Will not let me used the calabration key is grayed out

I need to calibrate the screen but when I got to the program I'm unablie to access the keys either by touch or by using a mouse.I need the touch not the mouse as this is in a fast food restaurant,Terminal is 2 months old.
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Eleanor
All In One Business
506-452-2787

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