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The problem mite be dirty rollers that feed the paper, try cleaning with alcohol or worn out replace. Problem is the paper roller is miss feeding not taking up the paper instead of hitting something in the machine paper jam.
The feed rollers may be worn out and need to be replaced, you can try cleaning the rollers with some alcohol, this may also make it feed better. but if it starts to act up again it might be time for new rollers.
its the problem of the rollers which pulls the papers they r worn out.I've seen this before repairing computers and asked about fax
machines while I am there. There are rollers that cling on to the paper and
move it through the machine. When the rollers are worn down they do not grip
the paper. For a short fix you can get something rough like sandpaper, brillo
pad, etc, and gently scratch the rollers to give them some traction. This will
temporarily solve your problem until you can get the rollers replaced.
The transmit cover will have to be opened. If you can't do this call a repair man. He will be looking for damage to the last roller called the paper out roller. It may have become dislodged from it's holder, or the holder itself may be broken. If the machine is within warranty, take it back for repair.
look in paper path(scanner compartment were paper feeds) to ensure there is no pieces of small paper or foriegn items in this area preventing paper from going all the way through if this fails clean the feed roller in document scan area with a micrfiber cloth moistened with rubbing alcohol
"DOCUMENT JAM" refers to your original document that you are trying to send. Lift the top of the Automatic Document Feeder (ADF) and look for a tiny peice of torn paper. If not, look for a stuck sensor flag (might look like a small plastic finger). If still no go, clean the roller that feeds the original, it may be worn out and slick.
Hope it helps
I had the same problem- jam error with no paper in it. I tried all of the suggestions to no avail. So as a last resort before I went and purchased another one I unplugged it, picked it up, turned it upside down and whacked it a few times. To my surprise when I plugged it back up it worked just fine! Haven"t had any problem since. I don"t reccomend this but as a last resort, what the heck!