Question about Maytag Neptune MAH5500B Front Load Washer

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WON'T SPIN OUT. 4 SERVICE CALLS SO FAR

I AM HAVING SIMILAR TROUBLE. 4 SERVICE CALLS SO FAR. #1 DETERMINED A BAD DOOR LOCK. #2 PUT IT NEW DOOR LOCK, NOPE MUST BE CIRCUIT BOARD BEHIND CONTROL PANESL. #3 PUT IT BAD CIRCUIT BOARD. WORKED FOR 6 DAYS THEN BACK TO SAME THING. #4 DETERMINED TO BE BAD CIRCUIT BOARD AND MOTOR AT BOTTOM. I SAID I'D THINK ABOUT IT. PROBLEM, WON'T SPIN OUT. WAS OCCAISIONAL AT FIRST, NOW CONSTANT.

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  • gregb672 Feb 19, 2009

    This is my first time on this board. Assuming I can get a # from the old part, can I safely find a new part on this site?

  • gregb672 Feb 21, 2009

    Only board in bottom of machine has a large heat sink on it and no burned spots. Further analysis - seems to wash fine till final spin out then cycles back and forth between 8 and 9 minutes on control panel till I shut it off.

  • MtnMike Feb 23, 2009

    I have the same problem...Wash cycle works fine. When the washer gets to the spin cycle it starts to spin up but then stops. When the door unlocks, there is water left in the drum. This happens occasionally but is getting more frequent. The first service technician to look at it couldn't find a problem since it was a random problem but stilled charge $100 fee to look at it....



    I'm wondering if it could be a loose belt causing the problem since the belt came off once when I was having this problem.

  • Anonymous Feb 23, 2009

    Same issue, won't spin out, stays stuck on 1 Minute remaining until we shut it off. Water drains out fine, but it will not run the final spin.

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My washer is a maytag neptune and it went through all the cylcle but when it got to the spin cycle it would start to spin then go to 0 and not spin read a soution on here and it fixed the problem thank u soooo much

Posted on Jun 21, 2011

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Hello,

Does the machine start to ramp up, stop, then tumble, and repeat this cycle during the spin cycle? If so, there is an open in the balance circuit. See the wiring diagram located in the console. The earlier Neptunes have blue wires going to the balance & inertia switches. You could have a loose wire or a flakey inertia switch. You can bypass each switch with a jumper and see if the problem goes away with that switch bypassed or you could try to use an ohmmeter with a continuity beep function and listen for breaks in the beeps when you tap on each inertia switch.

See www.neptunehelpsong.com for a cute song that explains the Q6 R11 door latch wax motor failure on all of the MAH3000, MAH4000, MAH5500A and the 2000 stackers.

Posted on Feb 25, 2009

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If you remove the motor control board, you will probably see burnt spot on the board.Board and motor need to be replaced, pretty expensive repair.

Posted on Feb 19, 2009

  • tom weber Feb 20, 2009

    Use the model number to get the part, sometimes you can get this part on Ebay. Use model number first and then put part number on ebay,

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Why does my washer do every thing but spin dry could a pressure swicth be bad on door?


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I have a hotpoint whirlpool washer I cleaned out the filter as it would not empty now it won't spin


Error codes? may say bad board/replace board, but don\'t. Try to refrain. The likely cause is the wax switch on the door lock mechanism. I am not a proponent of replacing a pcb because the error code says to. After all, resistors and like components are only 0.5 cents. My washer just had a similar problem, it was a $19.95 wax switch. It has a plungher wwhich pushes a set of contacts together, sends a signal to the board telling it that the door is locked and it is safe to spin. Its true. Redundant but true. I am sure it was designed with the service industry in mind. $125.00 for the service call ( just to show up), then order the board and secretly install the $19.95 part, likely get it for $4.00 and laughs all the way to the bank. Mostly I find service guys are friendly enough, but if they sense a mechanical deficciency in the customer, they take advantage

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Displays LE won't spin


Hi from retired Englishman in SW France,

For many LG's 'LE' normally stands for '(door) Lock Error' indicating that there is a problem either with the door lock or the door locked sensor requiring a service call, sorry ;-0(

If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
Thanks and good luck!
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Washer won't spin. LE Error


Hi from retired Englishman in SW France,

'LE' stands for 'Lock Error' indicating that there is a problem either with the door lock or the door locked sensor requiring a service call, sorry ;-0(

If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
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Machine only hums, will not spin, wash nor will the door open.


  • It sounds like the motor is spinning, but the drum is not spinning. This usually means the belt has broken, or come off of the pulley.
  • Not pumping out the water - if the washer cannot pump out the water, the washer will not be able to spin...check the pump for not pumping.
  • Door not locking - if the door will not lock, the washer will not enter a spin mode. See if the lock light is lite on the console.
  • Broken wires at one of the out off balance switches or a bad switch itself.
  • A fairly common trouble maker has been a burnt diode on the main control board.

Maytag's Neptune washer has a latch and lock on the door. If this lock fails to open when the cycle is finished. You can rescue your clothes by:
  1. Remove the bezel from the soap/bleach/fabric softener dispenser.
  2. Locate the red cord near the right front corner of the dispenser opening. Pull on this red cord. This will unlatch the door so you can rescue your laundry. Then call for service.

Feb 22, 2011 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

I have a kenmore Elite he3t that keeps displaying DL. I was able to get it to lock by holding in the door till locked but now it just keeps beeping and cannot get door lock to engage. Repairman replaced...


I have exp. this problem before. I know of 3 causes for it.

1. The door lock is faulty. You will need to call Sears in for this. This wasn't my prob., but I got a free door lock replacment, anyway.
2. The washer shook loose a control wire to the circuit board. This can be caused by excessive vibration. You need a special type of screwdriver to open the top by removing the 2 screws in the top corners on the back. Slide the top off, push all the wires in, JIC, then put the top back on. Easy fix. I solved not having this happen by using the high spin speed instead of the extra high speed spin.
3. The control board is faulty. Call in a service man, pay $a lot, he will order the boatd, wait 2 more weeks so he can get it, let him install it, pay $a lot, use only HE detergent, or else this will happen in about another year.

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Please see the following Whirlpool / Maytag service manual for Neptune washers.
https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/dc59d905140253e18525729c005765f4/$FILE/Maytag_Neptune_Washer.pdf

On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.

"Shuts OFF In The Middle Of The Spin Cycle:
During the spin cycle, the machine control
monitors the door lock mechanism to ensure
the door is locked. This is done through the
door lock enable switch. During "lock mode,"
the shaft of the door lock mechanism is
pressed forward by the door lock wax motor,
and the shaft presses in the button of the door
lock enable switch. If the machine control
board sees the switch OPEN during the spin
cycle, the machine control board will automatically
shut the washer OFF. This is caused
by a weak spring in the door lock wax motor.
Replace the complete door lock mechanism.



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My samsung 7kg front loader keeps flashing UE on the error code (spin cycle) and I can't open the door


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